Return Policy for Purchases
Members may return any item purchased on the Card Surge Website for a full refund up to 30 days after the purchase date subject to the following conditions at no additional cost:
A.) The item must still be in new condition and cannot have been used.
B.) The item cannot be damaged or diminished in any way.
C.) The item must have been purchased on the Card Surge Website.
D.) The Member must submit the Return Request Form within 30 days.
E.) Card Surge will provide the Member with a free return shipping label.
Upon successful receipt and inspection of the returned item Card Surge will provide the Member with a full refund. The same method used to purchase the item will be used to provide the refund.
Discount Gift Cards, Discount eGift Cards, Merchant Direct Gift Cards, Prepaid Debit Cards, Crypto Gift Cards, and Crypto Vouchers cannot be returned, however, they are covered by the Money Back Gurantee Program listed below.
Money Back Guarantee Program
Members may receive a product replacement, full refund, or partial refund up to 1 year (365 days) after the purchase date subject to the following conditions:
A.) Discount Plastic Gift Cards, Discount eGift Cards, Crypto eGift Cards, Crypto Vouchers, Prepaid Debit Cards, Physical Products, and Merchant Direct Gift Cards are covered under the Money Back Guarantee Program.
B.) The Member was not able to use the full balance of the Plastic Gift Card or eGift Card they purchased for any reason.
C.) The Member must fill out and submit the Return Request Form within 365 days of the purchase date.
D.) Any item purchased by the Member does not last for a minimum of 1 full year (365 days) under normal use circumstances.
E.) The item must have been used for it's intended purpose and under normal circumstances.
F.) Card Surge may choose the method of the refund including store credit, full refund, partial refund, or product replacement.
G.) The Member may be responsible for return shipping costs when filing a claim under the Money Back Guarantee Program.
H.) The Money Back Guarantee is non-transferrable and can only be used by the Member who purchased the item.