Money Back Guarantee
Card Surge offers a 1 Year Money Back Guarantee that protects Members from unexpected issues with all purchases on Card Surge.com at no additional cost.
If you experience any of the issues listed below, you may be eligible for a refund.
1. The Product, Plastic Gift Card or eGift Card doesn't match the original listing.
2. The Product, Plastic Gift Card or eGift Card is not received within 20 days.
3. The balance available on the Plastic Gift Card or eGift Card is not correct.
4. The Member is not able to redeem the eGift or Plastic Card for any reason.
5. The Product or Plastic Gift Card received is physically damaged.
6. Any order processing error made by Card Surge.
7. The Product or Gift Card received by the Member is different than the listing.
The following situations are not covered by the 1 Year Money Back Guarantee.
1. Buyer's remorse or accidentally ordering the wrong Product or Gift Card.
2. Ordering a Plastic Gift Card or eGift Card in an amount other than intended.
3. Failure to contact Card Surge at [email protected] within 1 Year.
4. Failure to submit any additional documentation or evidence as requested.
5. Failure to return the Product or Plastic Gift Card if required.
6. Not able to redeem a Gift Card due to a Merchant filing for bankruptcy.
To receive a full or partial refund any Member who experiences any of the above eligible issues with a Product or Gift Card must email [email protected] within 1 Year from the purchase date.