Money Back Guarantee & Return Policy

Free 30 Day Return Policy

Members may return any item purchased on the Card Surge website for a full refund up to 30 days after the purchase date subject to the following conditions for free:

  • The item must still be in new condition and cannot have been used.
  • The item cannot be damaged or diminished in any way.
  • The item must have been purchased on the Card Surge Website.
  • The Member must fill out and submit the Return Request Form within 30 days of the purchase date.
  • Card Surge will provide the Member with a free return shipping label and return instructions.
  • Upon successful receipt and inspection of the returned item Card Surge will provide the Member with a full refund.
  • The same exact method used to purchase the item will be utilized to provide the Member's refund.
  • Plastic Gift Cards and eGift Cards cannot be returned, however, they are covered by the Money Back Gurantee Program.
  • Crypto eGift Cards and Crypto Vouchers cannot be returned, however, they are covered by the Money Back Guarantee Program.

To start a return, Members should fill out and submit the Return Request Form which can be found in the "My Account" section after logging into your Card Surge Account. For additional help with starting a return you may email Card Surge Member Support at support @cardsurge.com for further assistance.

 

Money Back Guarantee Program

Members may receive a product replacement, full refund, or partial refund up to 1 year (365 days) after the purchase date subject to the following conditions:

  • Plastic Gift Cards, eGift Cards, Crypto eGift Cards, Crypto Vouchers, and items are all covered under the Money Back Guarantee Program.
  • The Member was not able to use the full balance of the Plastic Gift Card or eGift Card they purchased for any reason other than a merchant filing for bankruptcy.
  • The Member must fill out and submit the Return Request Form within 365 days of the purchase date.
  • The item must have been purchased on the Card Surge website.
  • Any item purchased by the Member does not last for a minimum of 1 full year (365 days) under normal use circumstances.
  • The item must have been used for it's intended purpose and under normal circumstances.
  • Card Surge may choose the method of the refund including store credit, full refund, partial refund, or product replacement.
  • The Plastic Gift Card, eGift Card, Crypto eGift Card, Crypto Voucher or item must have been purchased on the Card Surge website.
  • The Member may be responsible for return shipping costs when filing a claim under the Money Back Guarantee Program.
  • The Money Back Guarantee is non-transferrable and can only be used by the Member who purchased the item.

To file a claim under the Money Back Guarantee Program, Members should fill out and submit the Return Request Form which can be found in the "My Account" section after logging into your Card Surge Account. For additional help with filing a claim, you may email Card Surge Member Support at support @cardsurge.com for further assistance.