Help with Buying Gift Cards

 

Need help Buying Gift Cards on our website?

 

Here are some frequently asked questions listed by topic (FAQ's):

 

Account Issues

Question: Am I required to have a Card Surge Account to purchase gift cards from Card Surge?

Answer: Yes, All Members must have a Card Surge account in good standing to purchase gift cards on our website.

 

Question: I already created a Card Surge account but I'm still not able to login, why is this happening?

Answer: When you create a Card Surge account you will need to first verfiy your email address by clicking on the link contained in the email sent to you by Card Surge. Make sure to check your junk or spam email folder in case the verification email was accidentally sent there.

 

Question: How much does it cost to become a Member of Card Surge?

Answer: It doesn't cost anything to become a Member of Card Surge, it is completely free to sign up.

 

QuestionI forgot my password, how can I login to Card Surge?

Answer: If you have forgotten your password you can use the password reset link in blue to choose a new password. If you do not receive the password reset email please make sure you are using the same email address that you used to sign up. You should also check your Junk or Spam email folder to make sure the password reset email didn't get sent there by mistake. It is always a good idea to add Card Surge to your safe list for emails so that Spam or Junk email filters do not accidentally delete these emails.

 

Question: How often should I change my password?

Answer: In order to keep your Card Surge Account secure, we strongly recommend changing your password at least once every 90 days.

 

Question: Are there any other options to create a Card Surge Account?

Answer: Yes, you can create a Card Surge Account using your Facebook or Twitter Login information.

 

Question: If I login using another site such as Facebook or Twitter will Card Surge be given my login information from these other sites?

Answer: Absolutely not, sites such as Twitter and Facebook only provide us with general information in order to create a new Card Surge Account. We are never given passwords or login information from these other sites. Any general information or other information that we do receive from a 3rd party site is subject to our Privacy Policy and will not be shared with anyone.

 

Question: If I previously used Facebook or Twitter to login to Card Surge, how should I login in the future?

Answer: You can either continue to login using the social login button or use the username and password that we emailed to you the first time you used the social login button.

 

Question: Am I allowed to have multiple Card Surge Accounts?

Answer: No, each Member is only allowed one Card Surge Account.

Answer: Any duplicate Member Accounts will be deleted from our system.


 

About Card Surge

Question: Do you have a physical office location?

Answer: Yes, our office is located in rural Northern Minnesota.

 

QuestionI can get gift cards anywhere, why would I buy them on Card Surge?

Answer: While it is true that you can buy gift cards in most places, you can buy them from Card Surge at a discount. Because you get to redeem the gift card for the full face value, but only pay the discounted price, this increases your purchasing power and saves you money.

Answer: Card Surge gives you rewards for purchasing certain gift cards and eGift cards on our website through the Card Surge Rewards program. These can be redeemed for even more savings.

Answer: We offer 1 Year of Buyer Protection on all gift cards sold on Card Surge.com.

Answer: Our gift cards are checked to ensure that they have the correct balance on the day they are shipped or electronically delivered securely through our website.

Answer: Card Surge offers 100% US based Member support.

 

Question: I've never heard of Card Surge; how do I know that your company is legit?

Answer: If you have concerns about the legitimacy of our company please research our company using the Better Business Bureau website. We are fully accredited and currently have an A+ rating.

Answer: If you still have concerns feel free to contact Member Support. You can email us at [email protected]

 

Question: How is Card Surge different from other gift card websites?

Answer: Card Surge was created to be the most flexible gift card buying and selling platform available.

Answer: We focus on keeping our operating costs low and we pass those savings along to our Members in the form of lower prices and seller commission fees.

Answer: We are always looking for ways to improve our websites and make them easier for our Members to use and maximize their savings.


 

Buyer Protection

Question: Do you offer a money back guarantee on the gift cards you sell here?

Answer: Yes, we offer 1 Year of Buyer Protection on all Gift Cards and eGift Cards. Buyer Protection is a money back guarantee, it is valid for 1 Year after the initial purchase date. 

Answer: Please refer to the Buyer Protection section of our website for more details about this program.

 

Question: If a discount gift card I purchased on Card Surge doesn't have the correct balance, what can I do?

Answer: If a gift card you purchased on Card Surge does not have the correct balance or "Value" as specified in the original listing, you can file a Buyer Protection Claim by clicking on the link and filling out the Buyer Protection Claim Form.

AnswerIf you need assistance completing the Buyer Protection Claim Form please contact Member Support.

 

Question: Why would a gift card need Buyer Protection?

AnswerSome of the gift cards sold on Card Surge are pre-owned (Discount Gift Cards) which means that ownership of the gift card was legally transferred from an individual seller to Card Surge. Occasionally a Member who purchases a discount gift card on our website may experience an unexpected issue with the balance or "Value" of the gift card. We work very hard to try to make sure this does't happen. Unexpected balance issues may be, in rare cases, an unfortunate part of purchasing pre-owned discount gift cards. In order to protect our Members from losses in these rare instances, Card Surge offers 1 Year of Buyer Protection for all gift cards purchased on our website.This is a money back guarantee and is free for all Members.

Answer: At Card Surge we believe that the benefits of purchasing and redeeming discount gift cards to save money on any purchase outweighs the risk and we stand behind our 1 Year Buyer Protection for gift cards sold on Card Surge.com.


 

Card Surge Verified

Question: What is the Card Surge Verified program?

Answer: Card Surge Verified is a free program that was created to avoid incorrect balance issues for all gift cards purchased on our website. It also protects against gift cards that were found to have been obtained fraudulently.

Answer: The balance of every gift card purchased on our website is checked the day it is delivered to the Buyer to make sure it has the correct balance.

Answer: It is an extra layer of protection for our Members to protect against unexpected issues.

 

Question: Does the Card Surge Verified program guarantee that my gift card will have the correct balance on it?

Answer: No, Card Surge Verified is an extra added layer of protection against unexpected balance issues with Gift Cards purchased on our website but it is not a guarantee that your Gift Card will always have the correct balance because of the nature of pre-owned gift cards.

Answer: Even though Card Surge Verified does not guarantee that you will have no unexpected issues with a Gift Card purchased on our website, unexpected issues are covered by our Buyer Protection which lasts for 1 Year after the initial purchase of the Gift Card from our website.


 

Member Support

Question: What options do I have for Member Support?

Answer: We currently offer Member Support by email. We offer limited telephone support as well.

Answer: All Member Support is 100% USA based.

Answer: Please email [email protected] and we will respond to your request as quickly as possible. If you need to file a Buyer Protection Claim, you can do that by clicking on the link.

 

Question: Does Card Surge offer telephone support?

Answer: Yes, we currently offer limited Telephone Support between the hours of 8am and 3pm, Monday through Friday. Please call 1 (320) 281-7608 for Telephone Support.

Answer: If you would like to use Telephone Support please leave us a message stating your full name, the type of issue you are having, your order number, and a telephone number where you can be reached. We return Telephone Support requests in the order that they are received and will typically respond within 48 hours.

Answer: If you do not receive a response to your Telephone Support request within 48 hours, please email [email protected] for faster service. During peak busy times or after hours our ability to respond to Telephone Support requests within a timely manner may be affected.


 

eGift Cards

Question: What is an eGift Card?

Answer: When you purchase an eGift Card from our website or select the electronic delivery method you will receive an eGift Card Code that can be redeemed online by entering the gift card code at checkout or in some cases may be redeemed in-store by downloading and printing the paper eGift voucher using your home printer.

Answer: When you purchase an eGift Card or choose the electronic delivery method you will not receive the plastic gift card in the mail.

 

Question: What if I want the actual plastic Gift Card?

Answer: No problem, if you want to receive the plastic Gift Card just choose the mail delivery method and the plastic gift card will be shipped to you for free.

Answer: Each individual listing on our site has it's own delivery options and some gift cards may only be available as an eGift Card which means there is no plastic card available. Please refer to the individual listing of the gift card you would like to purchase for delivery methods that are available.

  

Question: What if I need to use the eGift Card I purchased on Card Surge in the merchant's store?

Answer: No problem, if you want to use the eGift card in the store you can just print the eGift Card Voucher and redeem it by bringing it to the merchant's location. In some cases eGift cards may only be used online. Please check each individual eGift card listing for redemption options.


 

General Questions

Question: Where do your gift cards come from?

Answer: Our gift cards come from many different sources. All gift cards sold on Card Surge were obtained legally and come from trusted sellers.

 

QuestionDo you issue any of the gift cards sold on your site?

Answer: Card Surge does not issue any of the gift cards sold on our site. We are an independent third-party re-seller of gift cards, eGift cards, and related items.


 

Gift Card Types

QuestionWhy can't I find the gift card I am looking for?

Answer: Our inventory is constantly changing and occasionally we do sell out of popular gift cards.

Answer: We may become temporarily out of stock on certain gift cards and around the holidays or during peak busy times.

 

Question: What is the difference between a Brand New eGift Card and a Discount Gift Card?

Answer: A Brand New eGift card is an eGift card that can be used for gifting to another person or to save money on any purchase. All Card Surge Direct gift cards purchased on our website include 1 Year Buyer Protection which is valid for 1 Year after the initial purchase date.

Answer: A discount gift card is a pre-owned gift card. It can be used to save money and is redeemed through the Merchant for the face value specified. It can be used to save money on any purchase. It is not recommended for gifting to another person because it is pre-owned, however, you may gift a discount gift card to another person if you are willing to accept the risks associated with gifting a pre-owned gift card.

 

Question: What will my gift card look like?

Answer: We sell our gift cards based on the best available price without regard to the individual design of each plastic gift card or eGift card. The designs are selected at random.

Answer: We cannot promise a specific design for any gift card or eGift card purchased on Card Surge, if you are looking for a specific design on a gift card please check out Card Surge Marketplace.


 

Order Issues

Question: Why wasn't I able to complete my order?

Answer:  We may require additional information about your identity, you will receieve an email in this situation.

Answer: Please check to make sure you are using a valid payment method.

 

QuestionWhy was my order cancelled and refunded?

Answer: In order to prevent fraud, each order is carefully screened. If there is any doubt as to the legitimacy of an order, the order will be cancelled and refunded.

Answer: We may require additional information about your identity, you will receieve an email in this situation.


 

Payment Methods

Question: What types of payment methods do you accept?

Answer: We accept Credit Cards, Paypal, Bitcoin and Bitcash payments.

 

Question: Why can't I pay for my order using Bitcoin or Bitcash?

Answer: There is a minimum order amount of $20 and a maximum order amount of $200 for Bitcoin payments.

  

Question: Can I trade my gift card for a different gift card?

Answer: Currently our website does not offer gift card trading options.


 

Redeeming Gift Cards

Question: I purchased a gift card on Card Surge and the Merchant will not accept it, what can I do?

Answer: Try to find out from a Manager why they are refusing to accept the gift card.

Answer: In some situations, we may be able to offer a refund if the Merchant is refusing to accept a gift card purchased on Card Surge. It is a good idea to keep your receipt if there is one available and always request your gift card back from the employee even if the employee claims it is empty, to avoid fraud attempts.

Answer: Email us at [email protected] or call Member Support at 1 (320) 281-7608.

 

Question: Can the eGift Card I purchase on Card Surge be used to make online purchases?

Answer: Most eGift Cards that are purchased on our website can be used to make online purchases. Please check each individual Gift Card listing's redemption options to determine if it can be used to make online purchases.

 

Question: Can a Gift Card or eGift Card I purchased from Card Surge be redeemed for cash?

Answer: No, Gift Cards purchased on our site cannot be redeemed for cash unless required by state law. If required by state law the Gift Card may only be redeemed for cash by the issuing Merchant and according to the Merchant's rules and policies.


 

Shipping

Question: How soon will I receive my gift card after my order has been placed?

Answer: Plastic gift cards should arrive in the mail within 3-7 business days depending on the location of the Member. In some instances, for example around the Holidays, it may take up to 10 business days to receive your Gift Card in the mail.

Answer: eGift cards or gift cards delivered electronically will usually arrive in the Member's Card Surge Account within 24 to 48 hours of payment and order approval. In some instances, it may take up to 3 business days to receive your eGift cards in your Card Surge account.

 

Question: I ordered a gift card from Card Surge but I didn't receive it, what should I do?

Answer: If it has been more than 10 business days and you still have not received your gift card in the mail, please contact Member Support or complete and submit a Buyer Protection Claim Form.

Answer: If it has been more than 3 business days and you still have not received your gift card in your email, please contact member support or complete and submit a Buyer Protection Claim Form.

Answer: We may require additional information about your identity, you will receieve an email in this situation.

 

Question: What types of shipping methods do you offer?

Answer: Plastic gift cards will be sent by USPS First Class mail in a discreet shipper.

Answer: eGift cards can be accessed through your Card Surge account.

  

Question: What is the Electronic Delivery method?

Answer: If Electronic Delivery is selected, the gift card will be delivered as an eGift Card through your Card Surge account and the plastic gift card may not be mailed to the Member.

 

Question: Can I have the gift card or eGift Card I purchased on Card Surge sent to another person?

Answer: No, in order to keep our Member's accounts secure and prevent fraud, the gift card or eGift can only be sent to the Member that purchased it. You may give the gift card away, if you choose, once you receive it.


 

Site Security

Question: What does Card Surge do to keep my credit card information secure?

Answer: We use an SSL encryption certificate to secure all information transmitted on our website.

Answer: We use industry standard security protocols.

Answer: We offer the option to use third party payment services such as Paypal and don't store credit card information on our servers.

 

Question: What does Card Surge do to keep my personal information secure?

Answer: We do not share any Member's personal information with 3rd party companies.

Answer: We do not sell any Member's personal information to 3rd party companies.


 

Don't see your question listed here?

 

If you are still in need of assistance our Member Support is standing by to help. Please feel free to email us at [email protected] or you can call Member Support at 1 (320) 281-7608.