Need Help with Purchases?
Here are some frequently asked questions listed by topic
Card Surge Account Questions
Am I required to have a Card Surge Account to make purchases?
Answer: No, It is optional to create a Card Surge Account to make purchases. Purchases may be made using a Guest Account.
How much does it cost to become a Member of Card Surge?
Answer: It doesn't cost anything to become a Member of Card Surge, it is completely free to sign up.
I forgot my password, how can I login to Card Surge?
Answer: If you have forgotten your password you can use the password reset link in blue to choose a new password. If you do not receive the password reset email please make sure you are using the same email address that you used to sign up.
You should also check your Junk or Spam email folder to make sure the password reset email didn't get sent there by mistake. It is always a good idea to add Card Surge to your safe list for emails so that Spam or Junk email filters do not accidentally delete these emails.
How often should I change my password?
Answer: In order to keep your Card Surge Account secure, we strongly recommend changing your password at least once every 30 days.
May I use my Card Surge login information to login in on Card Surge Marketplace as well?
Answer: Not at this time, Card Surge and Card Surge Marketplace are unique systems that each require seperate login credentials.
Does Card Surge sell my personal information?
Am I allowed to have more than one Card Surge Account?
Answer: Members are allowed to have only one Card Surge Account for security reasons. Any duplicate Card Surge Accounts will be removed from our system.
Which payment methods do you accept for purchases?
Answer: We accept most Credit Cards, Paypal, Card Surge Credits, Bitcoin, Bitcoin Cash, Ethereum, and a ever expanding variety of other crypto payments via our crypto payment processor Bitpay.
What are Card Surge Credits?
Answer: Card Surge Credits are Card Surge's native currency. They can only be used to make purchases on the Card Surge website. Card Surge Credits can be used to purchase products, egift cards, plastic gift cards, or crypto gift cards.
Answer: Card Surge Credits can be used to purchase any item on Card Surge.
Why don't I see any Sales Tax applied to my Purchase Order?
Answer: Card Surge pays all applicable Sales Tax on the Members behalf for any purchases made on Card Surge. This is just another one of the great benefits offered. There are no sales tax required for eGift Card, Plastic Gift Card, or Cypto Gift Card purchases.
What kind of wallets are supported for Crypto Payments?
Answer: Most crypto wallets can be used to make purchases on Card Surge via Bitpay.
Answer: You must have a crypto wallet to make crypto purchases on Card Surge via Bitpay.
Answer: We recommend using the Bitpay wallet as it is the easiest and most compatible with the Card Surge website but you can use most other wallets.
Where can I get the Bitpay wallet?
Answer: The Bitpay wallet can be downloaded for free using the Google Play store or the App Store. This is the recommended wallet for making Cypto Payments on Card Surge but you can use most other wallets as well.
Can I trade my Gift Card for a different Brand of Gift Card?
Answer: Not directly, however, Members can trade unwanted eGift Cards or Plastic Gift Cards for Card Surge Credits. Members can then use their Card Surge Credits to purchase any other brand of eGift Card or Plastic Gift Card available for purchase.
About Card Surge
Do you have a physical office location?
Answer: Yes, our office is located in Northern Minnesota.
How long has Card Surge been operating?
Answer: Card Surge has been in operation since 2016.
I've never heard of Card Surge; how do I know that your company is real?
Answer: If you have concerns about the legitimacy of our company please feel free to research our company using the Better Business Bureau website. We are fully accredited and currently have an A+ rating.
Answer: If you still have concerns please contact Member Support. You can email us at [email protected].
How is Card Surge different from other ecommerce companies?
Answer: Card Surge was created to be the most flexible trading platform available.
Answer: We focus on keeping our operating costs low and we pass those savings along to our Members in the form of lower prices, higher payouts, and lower commission fees.
Answer: We are always looking for ways to improve our websites and services and make them easier for our Members to use.
Return Policy & Money Back Guarantee Program
Can I return an item that I purchased on Card Surge?
Answer: Yes, we offer free 30 day returns on products that have not been used. Card Surge will send you a free shipping label that you can use to return the product. Upon successful inspection of the item, Card Surge will issue a full refund. After 30 days our Money Back Guarantee will apply for all purchases.
Do you offer a Money Back Guarantee on the products you sell on Card Surge?
Answer: Yes, we offer a Money Back Guarantee on all purchases. It is valid for 1 full year (365 days) after the purchase date. The Money Back Guarantee program is an additional layer of protection is provided free of charge for every purchase made on the Card Surge website.
Answer: Please refer to the Money Back Guarantee section of our website for more details about this program.
If a Member experiences an issue with something they purchased on Card Surge who should they contact?
Answer: Any Member who experiences an issue with any item they purchased on Card Surge should email [email protected] or fill out the Return Request Form which can be found by logging into the Members Card Surge Account and clicking on the "My Account" section.
Is the Money Back Guarantee transferrable?
Answer: The Money Back Guarantee is only valid for the Member who originally made the purchase. It cannot be transferred to a new owner.
What does the Money Back Guarantee cover?
Answer: The Money Back Guarantee covers product failure under normal use conditions and circumstances. It does not cover products that are intentionally damaged or used for purposes other than intended up to 1 full year after the purchase date. It also guarantees that the Member will be able to utilize the full balance of any Plastic Gift Card or eGift Card purchased on the Card Surge website.
How does the Money Back Guarantee Program benefit Members?
Answer: The Money Back Guarantee Program will provide the Member who purchased the item a free replacement, full refund, partial refund, or store credit in the event of product failure under normal use circumstances for up to 1 full year after the purchase date.
Is the Money Back Guarantee a product warranty?
Card Surge Member Support
What can I do if I need help?
Answer: For the fastest response you can email Card Surge at [email protected] at any time.
What type of support is available to me?
Answer: At this time Card Surge offers email support, telephone support and automated chat support.
Can I contact Member Support even if I do not have a Card Surge Account?
Answer: Yes, please feel free to contact Card Surge Member Support with any questions you may have even if you do not have a Card Surge Account.
Discount Gift Cards
What is a Discount Gift Card?
Answer: A Discount Gift Card is an eGift Card or Plastic Gift Card that is sold for less than the redeemable balance. It can be redeemed for products or services at a third-party Merchant's location or on their website by making a purchase online. It is similar to using a money saving coupon, however, Discount Gift Cards do not expire.
Answer: When you purchase a Discount Gift Card from our website you will receive an eGift Card or Plastic Gift Card that can be redeemed online by entering the Gift Card number and PIN on the Merchant's website during checkout or at the Merchant's location.
Answer: When you purchase an Discount eGift Card you may not receive the actual plastic gift card in the mail but you will receive an eGift Card Voucher which is a printed version of the eGift Card number and PIN in the mail.
What if I want the actual Plastic Gift Card?
Answer: If there is a Plastic Gift Card available with your purchase it will be shipped to you for free, even if the you choose to have the Plastic Gift delivered to your email address. In some cases there may be no Plastic Gift Card available and you would receive the eGift Card via email and then later receive an eGift Card Voucher by mail.
Answer: Each listing on our website has it's own delivery method availability and some Gift Cards may only be available as an eGift Card which means there is no Plastic Gift Card available. Please refer to the individual listing of the Brand Name Gift Card you would like to purchase to determine if it is an eGift Card or Plastic Gift Card and how it will be delivered to you.
Crypto eGift Cards and Crypto Vouchers
What is a Crypto eGift Card?
Answer: A Crypto eGift Card is an eGift Card that a Member can purchase on Card Surge. It is delivered to the email address associated with the Member's Card Surge Account. The Member can then redeem the Crypto eGift Card for cryptocurrency on Card Surge using the Trade Gift Cards feature.
What is a Crypto Voucher?
Answer: A Crypto Voucher is a paper voucher that is mailed to the Member who purchases it. The paper Crypto Voucher includes a Gift Card Number and PIN Number which the Member can then redeem for cryptocurrency on Card Surge using the Trade Gift Cards feature.
Which cryptocurrency Crypto Gift Cards be redeemed for?
Answer: Crypto Options eGift Cards and Crypto Options Vouchers can be redeemed for any cryptocurrency that is currently supported by Card Surge. Currently Crypto Options eGift Cards and Crypto Options Vouchers can be redeemed for Bitcoin, Litecoin, Ethereum, Stellar Lumens, ChainLink, Dai, or Card Surge Credits.
Answer: Bitcoin eGift Cards and Bitcoin Vouchers can only be redeemed for Bitcoin.
How do I redeem a Crypto eGift Card or Crypto Voucher?
Answer: Crypto eGift Cards and Crypto Vouchers can be redeemed using the Trade Gift Cards feature. Just click the on the Trade Gift Cards button on the homepage to get started. Crypto eGift Cards and Crypto Vouchers purchased on Card Surge can only be redeemed for cryptocurrency on the Card Surge website.
Are there any additional fees for purchasing or redeeming Crypto eGift Cards or Crypto Vouchers?
Answer: There are no purchase or redemption fees for Crypto eGift Cards or Crypto Vouchers. Card Surge pays all mining fees and purchase fees related to obtaining the cryptocurrency. Plase be aware that some wallet providers may charge the Member a fee for receiving cryptocurrency using their system. These systems are completely seperate from Card Surge and we do not have any control over fees that other companies may charge you to use their wallet addresses or sytems for receiving cryptocurrency.
How is a Crypto Options eGift Card delivered?
Answer: Members who purchase a Crypto Options eGift Card will receive an email from Card Surge with their Crypto Options eGift Card number, PIN number, and redemption instructions.
Can I redeem a Crypto eGift Card or Crypto Voucher right away when I receive it?
Answer: Yes, Members can redeem their Crypto eGift Cards or Crypto Vouchers right away when they receive them if they would like to. There are no time limits and they never expire, they can be redeemed at anytime on the Card Surge website.
Can I send my Crypto eGift Card or Crypto Voucher to another person?
Answer: Yes, Members can send their Crypto eGift Card or Crypto Voucher to another person if they would like to.
Is there a limit on the number of Crypto eGift Cards or Crypto Vouchers that a Member can purchase?
Answer: Due to unprecedented demand for cryptocurrency, currently Members are able to purchase up to a maximum amount of $300.00 per month in Crypto eGift Cards or Crypto Vouchers.
Do I need a crypto wallet address to redeem a Crypto eGift Card or Crypto Voucher on Card Surge?
Answer: Yes, when you redeem a Crypto eGift Card or Crypto Voucher you will need to provide a valid wallet adress that your cryptocurrency will be delivered to.
What if a Member enters the wrong cryptocurrency wallet address when redeeming a Crypto eGift Card or Crypto Voucher?
Answer: Because all cryptocurrency is delivered using blockchain technology, once the cryptocurrency has been sent to the wallet address provided it cannot be reversed.
Answer: Members must make sure that they are using the correct wallet address when redeeming Crypto eGift Cards or Crypto Vouchers. If a Member uses an incorrect wallet address to redeem a Crypto eGift Card or Crypto Voucher, it is likely to result in a complete loss of funds.These funds cannot be recovered in most situations.
Answer: Each type of cryptocurrency uses a unique format for it's respective wallet adress. Members must ensure that they are using the correct type of wallet address to receive their chosen kind of cryptocurrency. If a Member uses the wrong type of wallett address to redeem a Crypto eGift Card or Crypto Voucher it is likely to result in a complete loss of funds. These funds cannot be recovered in most situations.
Discount Gift Card Availability
Why can't I find the Discount Gift Card I am looking for?
Answer: Our inventory is constantly changing and occasionally we do sell out of some popular Brands.
Answer: We may become temporarily out of stock on certain Brands around the holidays or during peak busy times.
What will my Discount Plastic Gift Card look like?
Answer: We sell our Discount Plastic Gift Cards based on the best available price without regard to the individual design of each Plastic Gift Card. The designs are selected at random.
Answer: We cannot promise a specific design for any Plastic Gift Card purchased on Card Surge. If you are looking for a specific design on a Plastic Gift Card please check out Card Surge Marketplace.
Questions about Purchase Orders
Why wasn't I able to complete my purchase?
Answer: We may require additional information about your identity to complete your purchase, you will receive a follow up email in this situation.
Answer: Please check to make sure you are using a valid payment method that is not expired.
Why was my purchase cancelled and refunded?
Answer: In order to prevent fraud, each purchase is carefully screened. If there is any doubt as to the legitimacy of a purchase, the purchase will be cancelled and refunded to the origional payment method used.
Answer: We may require additional information about your identity to process purchases, you will receieve an email with further instructions on how to proceed in this situation.
Redeeming Discount Gift Cards
Can the Discount eGift Card that I purchased on Card Surge be used to make purchases online?
Answer: Most Discount eGift Cards that are purchased on Card Surge can be used to make purchases online. Please check each individual Discount Gift Card listing's redemption options to determine if it can be used to make online purchases.
Can a Discount eGift Card or Plastic Gift Card I purchased from Card Surge be redeemed for cash?
Answer: No, Discount eGift Cards or Plastic Gift Cards purchased on Card Surge cannot be redeemed for cash unless required by state law. If required by state law the Dsicount Gift Card may only be redeemed for cash by the issuing Merchant and according to the Merchant's redemption rules and policies.
How can I redeem a Discount Gift Card after I purchase it?
Answer: Dsicount Gift Cards can either be redeemed online through the Merchant's website or at the Merchant's physical location. eGift Cards purchased on Card Surge are recommended for online use but may be accepted in person at some locations.
What if I need to use the eGift Card I purchased on Card Surge in the merchant's store?
Answer: If you want to use the eGift card in the store you can just print the eGift Card Voucher and redeem it by bringing it to the Merchant's location.
Shipping and Delivery
How fast will I receive my eGift Card, Plastic Gift Card, or Product after I purchase it on Card Surge?
Answer: Products and Plastic gift cards should arrive in the mail within 3-10 business days depending on the location of the Member. In some instances, for example around the Holidays, it may take longer.
Answer: Every effort will be made to deliver eGift Cards to your Card Surge Account email address in less than 24 hours. If you are a Member who has purchased eGift Cards from Card Surge in the past, delivery of your eGift Card may take as little as 30 minutes or even instantly in some cases.
Answer: All eGift Cards will be delivered to your Card Surge Account email address. Here you will be able to copy and paste the eGift Card number and PIN for immediate use to make purchases online or print the eGift Card Voucher for use at the Merchant's location or in the the Merchant's physical location.
How are items purchased on Card Surge delivered?
Answer: Products and Plastic Gift Cards will be sent by United States Postal Service or UPS in a discreet shipper for free. There is no order minimum for free shipping, all orders regardless of the size of the order are shipped for free. All shipments are sent with tracking information, the tracking information will be provided to the Member upon shipment.
Answer: eGift Cards will be delivered to the email address associated with your Card Surge Account.
Can I have the eGift Card, Plastic Gift Card, or Product I purchased on Card Surge sent to another person?
Answer: Not at this time, however, it is something we are working on implementing in the future. In order to keep our Member's Card Surge Accounts secure and prevent fraud, the item can only be sent to the Member who purchased it.
Website and Payment Security
How does Card Surge keep my credit card information safe?
Answer: We use an SSL encryption certificate to ensure that all information transmitted on our website is safe and secure and cannot be seen by anyone else.
Answer: We use industry standard security protocols and our website is PCI compliant.
Answer: We don't store Member's credit card information on our servers. Card Surge never has access to your payment or credit card information.
What does Card Surge do to keep my personal information safe?
Answer: We do not share any Member's personal information with 3rd party companies.
Answer: We do not sell any Member's personal information to 3rd party companies.
Answer: All information on our Servers is backed up regularly to protect it.
Don't see your question listed here?
If you are still in need of assistance our Member Support Team is ready to help. Please feel free to email us at [email protected] anytime.