Help with Purchases
Need Help with Purchases?
Here are some frequently asked questions listed by topic
Card Surge Account Questions
Am I required to have a Card Surge Account to make purchases?
Answer: No, It is optional to create a Card Surge Account to make purchases.
How much does it cost to become a Member of Card Surge?
Answer: It doesn't cost anything to become a Member of Card Surge, it is completely free to sign up.
I forgot my password, how can I login to Card Surge?
Answer: If you have forgotten your password you can use the password reset link in blue to choose a new password. If you do not receive the password reset email please make sure you are using the same email address that you used to sign up.
You should also check your Junk or Spam email folder to make sure the password reset email didn't get sent there by mistake. It is always a good idea to add Card Surge to your safe list for emails so that Spam or Junk email filters do not accidentally delete these emails.
How often should I change my password?
Answer: In order to keep your Card Surge Account secure, we strongly recommend changing your password at least once every 30 days.
May I use my Card Surge login information to login in on Card Surge Marketplace as well?
Answer: Not at this time, Card Surge and Card Surge Marketplace are unique systems that each require seperate login credentials.
Does Card Surge sell my personal information?
Am I allowed to have more than one Card Surge Account?
Answer: Members are allowed to have only one Card Surge Account for security reasons. Any duplicate Card Surge Accounts will be removed from our system.
What types of payment methods do you accept?
Answer: We currently accept most Credit Cards, Paypal, Card Surge Credits, Bitcoin, Bitcoin Cash, Ethereum, and a ever expanding variety of other Crypto payments via our crypto payment processor Bitpay.
What are Card Surge Credits?
Answer: Card Surge Credits are Card Surge's native currency. They can only be used to make purchases on the Card Surge website.
Answer: Card Surge Credits can be used to purchase any item on Card Surge.
Answer: Card Surge Credits can be exchanged for any cryptocurrency that is currently supported by Card Surge. Members can use the Trade Gift Card feature to exchange Card Surge Credits for cryptocurrency.
What kind of wallets are supported for Crypto Payments?
Answer: Most crypto wallets can be used to make purchases on Card Surge.
Answer: You must have a wallet to make crypto purchases on Card Surge.
Answer: We recommend using the Bitpay wallet as it is the easiest and most compatible with the Card Surge website but you can use most other wallets.
Where can I get the Bitpay wallet?
Answer: The Bitpay wallet can be downloaded for free using the Google Play store or the App Store. This is the recommended wallet for making Cypto Payments on Card Surge but you can use most other wallets as well.
Can I trade my Gift Card for a different Brand of Gift Card?
Answer: Not directly, however, Members can trade unwanted eGift Cards or Plastic Gift Cards for Card Surge Credits. Members can then use their Card Surge Credits to purchase any other brand of eGift Card or Plastic Gift Card on Card Surge.
About Card Surge
Do you have a physical office location?
Answer: Yes, our office is located in rural Northern Minnesota.
How long has Card Surge been operating?
Answer: Card Surge has been in operation since 2016.
I've never heard of Card Surge; how do I know that your company is real?
Answer: If you have concerns about the legitimacy of our company please feel free to research our company using the Better Business Bureau website. We are fully accredited and currently have an A+ rating.
Answer: If you still have concerns please contact Member Support. You can email us at [email protected].
How is Card Surge different from other websites?
Answer: Card Surge was created to be the most flexible trading platform available.
Answer: We focus on keeping our operating costs low and we pass those savings along to our Members in the form of lower prices, higher payouts, and lower commission fees.
Answer: We are always looking for ways to improve our websites and services and make them easier for our Members to use.
Money Back Guarantee
Do you offer a Money Back Guarantee on the products you sell on Card Surge?
Answer: Yes, we offer a 1 Year Money back guarantee on all purchases. It is valid for 1 full year (365 days) after the purchase date.
Answer: Please refer to the Money Back Guarantee section of our website for more details about this program.
If a Member experiences an issue with something they purchased on Card Surge who should they contact?
Answer: Any Member who experiences an issue with an item they purchased on Card Surge should email [email protected].
Is the 1 Year Money Back Guarantee transferrable?
Answer: The 1 Year Money Back Guarantee is only valid for the Member who origionally made the purchase. It cannot be transferred to a new owner.
What does the 1 Year Money Back Guarantee cover?
Answer: The 1 Year Money Back Guarantee covers product failure under normal use conditions and circumstances. It does not cover products that are intentionally damaged or used for purposes other than intended.
Is the 1 Year Money Back Guarantee a product warranty?
Card Surge Member Support
What can I do if I need help?
Answer: For the fastest response you can email Card Surge at [email protected] at any time.
What type of Member support is available?
Answer: At this time Card Surge offers email support.
Can I contact Member Support even if I do not have a Card Surge Account?
Answer: Yes, please feel free to contact Card Surge Member Support with any questions you may have even if you do not have a Card Surge Account.
Brand Name eGift Cards
What is a Brand Name eGift Card?
Answer: A Brand Name eGift Card is an eGift Card that can be redeemed for products or services at a third-party Merchant's location or on their website.
Answer: When you purchase a Brand Name eGift Card from our website you will receive an eGift Card that can be redeemed online by entering the Gift Card number and PIN number on the Merchant's website checkout.
In some cases Brand Name eGift Cards may also be redeemed at the Merchants location by printing the paper eGift Card Voucher and bringing it to the Merchant's location for redemption.
Answer: When you purchase an eGift Card or choose the electronic delivery method you may not receive the actual plastic gift card in the mail.
What if I want the actual Plastic Gift Card?
Answer: If there is a Plastic Gift Card available with your purchase it will be shipped to you for free, even after the eGift Card has been delivered to your email address. In some cases there may be no Plastic Gift Card available and you would receive only the eGift Card via email.
Answer: Each listing on our website has it's own delivery method availability and some Gift Cards may only be available as an eGift Card which means there is no Plastic Gift Card available.
Please refer to the individual listing of the Brand Name Gift Card you would like to purchase to determine if it is an eGift Card or Plastic Gift Card and how it will be delivered to you.
Crypto eGift Cards and Crypto Vouchers
What is a Crypto eGift Card?
Answer: A Crypto eGift Card is an eGift Card that a Member can purchase from our website. It is delivered to the email address associated with the Member's Card Surge Account. The Member can then redeem the Crypto eGift Card for cryptocurrency on Card Surge.
What is a Crypto Voucher?
Answer: A Crypto Voucher is a paper voucher that is mailed to the Member who purchases it. The paper Crypto Voucher includes a Gift Card Number and PIN Number which the Member can then redeem for cryptocurrency on Card Surge.
Which cryptocurrency can Members receive when redeeming a Crypto Gift Card on Card Surge?
Answer: Crypto Options eGift Cards and Crypto Options Vouchers can be redeemed for any cryptocurrency that is currently supported by Card Surge. Currently Crypto Options eGift Cards and Crypto Options Vouchers can be redeemed for Bitcoin, Litecoin, Ethereum, Stellar Lumens, ChainLink, Dai, or Card Surge Credits.
Answer: Bitcoin eGift Cards and Bitcoin Vouchers can only be redeemed for Bitcoin.
How do I redeem a Crypto eGift Card or Crypto Voucher?
Answer: Crypto eGift Cards and Crypto Vouchers can be redeemed using the Trade Gift Cards feature on Card Surge. Crypto eGift Cards and Crypto Vouchers purchased on Card Surge can only be redeemed on the Card Surge website.
Are there any additional fees for purchasing or redeeming Crypto eGift Cards or Crypto Vouchers?
Answer: There are no purchase or redemption fees for Crypto eGift Cards or Crypto Vouchers.
How is a Crypto Options eGift Card delivered to the Member who purchases it?
Answer: Members who purchase a Crypto Options eGift Card will receive an email from Card Surge with their Crypto Options eGift Card number, PIN number, and redemption instructions.
Can I redeem a Crypto eGift Card or Crypto Voucher right away when I receive it?
Answer: Yes, Members can redeem their Crypto eGift Cards or Crypto Vouchers right away when they receive them if they would like to.
Can I gift my Crypto eGift Card or Crypto Voucher to another person?
Answer: Yes, Members can gift their Crypto eGift Card or Crypto Voucher to another person if they would like to.
Is there a limit on the number of Crypto eGift Cards or Crypto Vouchers that a Member can purchase?
Answer: Due to unprecedented demand for cryptocurrency, currently Members are able to purchase up to a maximum amount of $300.00 per month in Crypto eGift Cards or Crypto Vouchers.
Do I need a crypto wallet address to redeem a Crypto eGift Card or Crypto Voucher on Card Surge?
Answer: Yes, when you redeem a Crypto eGift Card or Crypto Voucher on Card Surge you will need to provide a wallet adress that your cryptocurrency will be delivered to.
What if a Member enters the wrong cryptocurrency wallet address when redeeming a Crypto eGift Card or Crypto Voucher?
Answer: Because all cryptocurrency is delivered using blockchain technology, once the cryptocurrency has been sent to the wallet address provided it cannot be reversed.
Answer: Members must make sure that they are using the correct wallet address when redeeming Crypto eGift Cards or Crypto Vouchers. If a Member uses an incorrect wallet address to redeem a Crypto eGift Card or Crypto Voucher, it is likely to result in a complete loss of funds.These funds cannot be recovered in most situations.
Answer: Each type of cryptocurrency uses a unique format for it's respective wallet adress. Members must ensure that they are using the correct type of wallet address to receive their chosen cryptocurrency. If a Member uses the wrong type of wallett address to redeem a Crypto eGift Card or Crypto Voucher it is likely to result in a complete loss of funds. These funds cannot be recovered in most situations.
Brand Name Gift Card Availability
Why can't I find the Brand Name Gift Card I am looking for?
Answer: Our inventory is constantly changing and occasionally we do sell out of popular Gift Card Brands.
Answer: We may become temporarily out of stock on certain Gift Card Brands around the holidays or during peak busy times.
What will my Brand Name Plastic Gift Card look like?
Answer: We sell our Plastic Gift Cards based on the best available price without regard to the individual design of each Plastic Gift Card. The designs are selected at random.
Answer: We cannot promise a specific design for any Plastic Gift Card purchased on Card Surge. If you are looking for a specific design on a Plastic Gift Card please check out Card Surge Marketplace.
Issues with Purchasing Products on Card Surge
Why wasn't I able to complete my purchase?
Answer: We may require additional information about your identity to complete your purchase, you will receive an email in this situation.
Answer: Please check to make sure you are using a valid payment method.
Why was my purchase cancelled and refunded?
Answer: In order to prevent fraud, each purchase is carefully screened. If there is any doubt as to the legitimacy of a purchase, the purchase will be cancelled and refunded to the origional payment method used.
Answer: We may require additional information about your identity to process purchases, you will receieve an email in this situation.
Redeeming Brand Name Gift Cards
Can the Brand Name eGift Card that I purchased on Card Surge be used to make purchases online?
Answer: Most Brand Name eGift Cards that are purchased on Card Surge can be used to make online purchases. Please check each individual Gift Card listing's redemption options to determine if it can be used to make online purchases.
Can a Brand Name eGift Card or Plastic Gift Card I purchased from Card Surge be redeemed for cash?
Answer: No, eGift Cards or Plastic Gift Cards purchased on our site cannot be redeemed for cash unless required by state law. If required by state law the Gift Card may only be redeemed for cash by the issuing Merchant and according to the Merchant's redemption rules and policies.
How can I redeem a Brand Name Gift Card after I purchase it?
Answer: Brand Name Gift Cards can either be redeemed online through the Merchant's website or at the Merchant's physical store location.
What if I need to use the eGift Card I purchased on Card Surge in the merchant's store?
Answer: No problem, if you want to use the eGift card in the store you can just print the eGift Card Voucher and redeem it by bringing it to the merchant's location.
Shipping and Delivery
How fast will I receive my eGift Card, Plastic Gift Card, or Product after I purchase it on Card Surge?
Answer: Products and Plastic gift cards should arrive in the mail within 3-10 business days depending on the location of the Member. In some instances, for example around the Holidays, it may take longer.
Answer: Every effort will be made to deliver eGift Cards to your Card Surge Account email address in less than 24 hours. If you are a Member who has purchased eGift Cards from Card Surge in the past, delivery of your eGift Card may take as little as 30 minutes or even instantly in some cases. In rare circumstances or during peak busy times.
Answer: All eGift Cards will be delivered to your Card Surge Account email address. Here you will be able to copy and paste the eGift Card number and PIN for immediate use to make purchases online or print the eGift Card Voucher for use at the Merchant's location or in the the Merchant's store.
How are items purchased on Card Surge delivered?
Answer: Products and Plastic Gift Cards will be sent by United States Postal Service mail in a discreet shipper. All are sent with tracking information, the tracking information will be provided to the Member upon shipment of the item.
Answer: eGift Cards will be delivered to your Card Surge Account email address.
Can I have the eGift Card, Plastic Gift Card, or Product I purchased on Card Surge sent to another person?
Answer: Not at this time, however, it is something we are working on implementing in the future. In order to keep our Member's Card Surge Accounts secure and prevent fraud, the item can only be sent to the Member who purchased it.
Website and Payment Security
How does Card Surge keep my credit card information safe?
Answer: We use an SSL encryption certificate to ensure that all information transmitted on our website is safe and secure and cannot be seen by anyone else.
Answer: We use industry standard security protocols and our website is PCI compliant.
Answer: We don't store Member's credit card information on our servers.
What does Card Surge do to keep my personal information safe?
Answer: We do not share any Member's personal information with 3rd party companies.
Answer: We do not sell any Member's personal information to 3rd party companies.
Answer: All information on our Servers is backed up regularly to protect it.
Don't see your question listed here?
If you are still in need of assistance our Member Support is standing by to help. Please feel free to email us at [email protected]