Help with Buying Gift Cards

Need help Buying Gift Cards on Card Surge.com?

 

Here are some frequently asked questions listed by topic (FAQ's):

 

Account Issues

Question: Am I required to have a Card Surge Account to purchase Gift Cards from Card Surge?

Answer: Yes, All Members must have a Card Surge account in good standing to purchase gift cards on our website.

 

Question: I already created a Card Surge account but I'm still not able to login, why is this happening?

Answer: When you create a Card Surge account you will need to first verfiy your email address by clicking on the link contained in the email sent to you by Card Surge. Make sure to check your junk or spam email folder in case the verification email was accidentally sent there.

 

Question: How much does it cost to become a Member of Card Surge?

Answer: It doesn't cost anything to become a Member of Card Surge, it is completely free to sign up.

 

QuestionI forgot my password, how can I login to Card Surge?

Answer: If you have forgotten your password you can use the password reset link in blue to choose a new password. If you do not receive the password reset email please make sure you are using the same email address that you used to sign up. You should also check your Junk or Spam email folder to make sure the password reset email didn't get sent there by mistake. It is always a good idea to add Card Surge to your safe list for emails so that Spam or Junk email filters do not accidentally delete these emails.

 

Question: How often should I change my password?

Answer: In order to keep your Card Surge Account secure, we strongly recommend changing your password at least once every 90 days.

 

Question: Are there any other options to create a Card Surge Account?

Answer: Yes, you can create a Card Surge Account using your Facebook or Twitter Login information.

 

Question: If I login using another site such as Facebook or Twitter will Card Surge be given my login information from these other sites?

Answer: Absolutely not, sites such as Twitter and Facebook only provide us with general information in order to create a new Card Surge Account. We are never given passwords or login information from these other sites. Any general information or other information that we do receive from a 3rd party site is subject to our Privacy Policy and will not be shared with anyone.

 

Question: If I previously used Facebook or Twitter to login to Card Surge, how should I login in the future?

Answer: You can either continue to login using the social login button or use the username and password that we emailed to you the first time you used the social login button.

 

Question: Am I allowed to have multiple Card Surge Accounts?

Answer: No, each Member is only allowed one Card Surge Account.

Answer: Any duplicate Member Accounts will be deleted from our system.


 

About Card Surge

Question: Do you have a physical office location?

Answer: Yes, our office is located in rural Northern Minnesota.

 

QuestionI can get Gift Cards anywhere, why would I buy them on Card Surge?

Answer: While it is true that you can buy gift cards in most places, you can buy them from Card Surge at a discount. Because you get to redeem the gift card for the full face value, but only pay the discounted price, this increases your purchasing power and saves you money.

Answer: Card Surge gives you instant cash back for purchasing certain eGift Cards on our website through the Card Surge Rewards program. These can be redeemed for even more savings towards future gift card purchases.

Answer: We offer a 1 Year Money Back Guarantee on all gift cards sold on Card Surge.com.

Answer: All of our gift cards are checked to ensure that they have the correct balance on the day they are shipped or electronically delivered securely through our website.

Answer: Card Surge offers 100% U.S.A. based support.

 

Question: I've never heard of Card Surge; how do I know that your company is a real company?

Answer: If you have concerns about the legitimacy of our company please research our company using the Better Business Bureau website. We are fully accredited and currently have an A+ rating.

Answer: If you still have concerns feel free to contact Member Support. You can email us at support@cardsurge.com.

 

Question: How is Card Surge different from other discount gift card websites?

Answer: Card Surge was created to be the most flexible gift card buying and selling platform available.

Answer: We focus on keeping our operating costs low and we pass those savings along to our Members in the form of lower prices and seller commission fees.

Answer: We are always looking for ways to improve our websites and make them easier for our Members to use and maximize their savings.


 

1 Year Money Back Guarantee

Question: Do you offer a money back guarantee on the gift cards you sell on the Card Surge.com website?

Answer: Yes, we offer a 1 Year Money back guarantee on all Gift Cards and eGift Cards. It is valid for 1 full Year after the initial purchase date. 

Answer: Please refer to the Money Back Guarantee section of our website for more details about this program.

 

Question: If a discount gift card I purchased on Card Surge.com doesn't have the correct balance, what can I do?

Answer: If a gift card you purchased on Card Surge.com does not have the correct balance or "Value" as specified in the original listing, you can file a Buyer Protection Claim by clicking on the link and filling out the Buyer Protection Claim Form.

AnswerIf you need assistance completing the Buyer Protection Claim Form please contact Member Support.

 

Question: Why would a gift card need a 1 Year Money Back Guarantee?

AnswerSome of the gift cards sold on Card Surge are pre-owned (Discount Gift Cards) which means that ownership of the gift card was legally transferred from an individual seller to Card Surge. Occasionally a Member who purchases a discount gift card on our website may experience an unexpected issue with the balance or "Value" of the gift card. We work very hard to try to make sure this does't happen. Unexpected balance issues may be, in rare cases, an unfortunate part of purchasing pre-owned gift cards. In order to protect our Members from losses in these rare instances, Card Surge offers a 1 Year Money Back Guarantee for all gift cards purchased on Card Surge.com.This is free for all Members.

Answer: At Card Surge we believe that the benefits of purchasing and redeeming discount gift cards to save money outweighs the risk and we stand behind our 1 Year Money Back Guarantee for all gift cards sold on Card Surge.com.


 

Member Support

Question: What can I do if I need more help?

Answer: For the fastest response please use email. You can email Card Surge at support@cardsurge.com at any time.

Answer: Telephone and Text Support can be accessed using our Toll Free Number: (888) 427-8031 during the hours of 10am to 5pm Monday through Friday. Text Support can also be accessed using the "Text" widget on our website. When using Telephone or Text Support please provide your full name and order number for faster service.When using Telephone or Text Support please provide your full name and order number for faster service.  Message and data rates may apply. All support is U.S.A. based.

Answer: If you have an issue with a Gift Card or eGift Card and need to file a Buyer Protection Claim, you can do that by clicking on the link.

 

Question: I sent a message using the "Text" widget on the website but no response appeared on the screen, why did this happen?

Answer: The "Text" widget does not provide an instant response as a Chat would. Make sure you are providing a cell phone number where you can send and receive text messages to use this feature. The response from Card Surge will be sent to you as an actual text message on your cell phone. The response from Card Surge will not appear within the "Text" widget on the screen.

Answer: The "Text" widget on the website simply collects your message and a cell phone number you can be reached at. It does not provide two way communication on the website. You will receive an actual text message on your cell phone from Card Surge at the number you provide.


 

eGift Cards

Question: What is an eGift Card?

Answer: When you purchase an eGift Card from our website or select the electronic delivery method you will receive an eGift Card Code that can be redeemed online by entering the gift card code at checkout or in some cases may be redeemed in-store by downloading and printing the paper eGift Voucher using your home printer.

Answer: When you purchase an eGift Card or choose the electronic delivery method you may not receive the actual plastic gift card in the mail.

 

Question: What if I want the actual plastic Gift Card?

Answer: If there is a plastic gift card available with your purchase it will be shipped to you for free, even after the eGift Card has been delivered to you electronically. In some cases there may be no plastic gift card available and you would receive only the eGift Card.

Answer: Each individual listing on our site has it's own delivery options and some gift cards may only be available as an eGift Card which means there is no plastic card available. Please refer to the individual listing of the gift card you would like to purchase for the type of gift card that is available.

  

Question: What if I need to use the eGift Card I purchased on Card Surge in the merchant's store?

Answer: No problem, if you want to use the eGift card in the store you can just print the eGift Voucher and redeem it by bringing it to the merchant's location. In some cases eGift Cards may only be used online. Please check each individual eGift Card listing for redemption options.


 

General Questions

Question: Where do your gift cards come from?

Answer: Our gift cards come from many different sources. All gift cards sold on Card Surge.com are provided by trusted sellers.

 

QuestionDo you issue any of the gift cards sold on your site?

Answer: Card Surge does not issue any of the gift cards sold on our site. We are an independent third-party re-seller of eGift Cards and Gift Cards.


 

Gift Card Brands

QuestionWhy can't I find the gift card I am looking for?

Answer: Our inventory is constantly changing and occasionally we do sell out of popular gift card brands.

Answer: We may become temporarily out of stock on certain gift card brands around the holidays or during peak busy times.

 

Question: What will my gift card look like?

Answer: We sell our gift cards based on the best available price without regard to the individual design of each plastic gift card or eGift card. The designs are selected at random.

Answer: We cannot promise a specific design for any gift card or eGift card purchased on Card Surge, if you are looking for a specific design on a gift card please check out Card Surge Marketplace.


 

Order Issues

Question: Why wasn't I able to complete my order?

Answer:  We may require additional information about your identity, you will receieve an email in this situation.

Answer: Please check to make sure you are using a valid payment method.

 

QuestionWhy was my order cancelled and refunded?

Answer: In order to prevent fraud, each order is carefully screened. If there is any doubt as to the legitimacy of an order, the order will be cancelled and refunded.

Answer: We may require additional information about your identity, you will receieve an email in this situation.


 

Payment Methods

Question: What types of payment methods do you accept?

Answer: We currently accept Credit Cards, Bitcoin, Bitcash, and Ether payments.

 

Question: Why can't I pay for my order using Bitcoin or Bitcash?

Answer: There is a minimum order amount of $20 and a maximum order amount of $200 for Bitcoin, Bitcash, and Ether payments. Payments that are submitted outside these limits will not be processed.

  

Question: Can I trade my gift card for a different gift card?

Answer: Currently Card Surge.com does not offer gift card trading options.


 

Redeeming Gift Cards

Question: I purchased a gift card on Card Surge and the Merchant will not accept it, what can I do?

Answer: Try to find out from a Manager why they are refusing to accept the gift card.

Answer: In some situations, we may be able to offer a refund if the Merchant is refusing to accept a gift card purchased on Card Surge.com. It is a good idea to keep your receipt from the merchant if there is one available and always request your gift card back from the employee even if the employee claims it is empty to avoid fraudulent attempts to keep a gift card with a balance on it.

Answer: Please email us at support@cardsurge.com or call Member Support at (888) 427-8031.

 

Question: Can the eGift Card I purchase on Card Surge be used to make online purchases?

Answer: Most eGift Cards that are purchased on our website can be used to make online purchases. Please check each individual Gift Card listing's redemption options to determine if it can be used to make online purchases.

 

Question: Can a Gift Card or eGift Card I purchased from Card Surge be redeemed for cash?

Answer: No, Gift Cards purchased on our site cannot be redeemed for cash unless required by state law. If required by state law the Gift Card may only be redeemed for cash by the issuing Merchant and according to the Merchant's rules and policies.


 

Shipping and Delivery

Question: How soon will I receive my eGift Card after my order has been placed?

Answer: Plastic gift cards should arrive in the mail within 3-7 business days depending on the location. In some instances, for example around the Holidays, it may take up to 10 business days to receive your plastic Gift Card in the mail. This is due to higher than normal mailing volume and is outside the control of Card Surge.

Answer: Every effort will be made to deliver eGift Cards in less than 24 hours. If you are a Member who has purchased eGift Cards from Card Surge in the past, delivery of your eGift Card may take as little as 10 minutes or even instantly in some cases. In rare circumstances or during peak busy times, it may take up to 48 hours for an eGift Card to be delivered to your Card Surge Account.

 

Question: I ordered a gift card but didn't receive it, what should I do?

Answer: If it has been more than 10 business days and you still have not received your gift card in the mail, please contact Member Support or complete and submit a Buyer Protection Claim Form.

Answer: If it has been more than 48 hours and you still have not received your eGift Card in your Card Surge Account, please contact Member Support or complete and submit a Buyer Protection Claim Form.

Answer: We may require additional information about your identity so that we may process your order, you will receive an email with further instructions if nesessary.

 

Question: What types of shipping methods do you offer?

Answer: Plastic gift cards will be sent by USPS First Class mail in a discreet shipper.

Answer: eGift cards will be delivered to your Card Surge account. You can copy and paste the eGift Card numbers to use for online purchases or print the eGift Voucher and bring it to the merchants location to redeem.

 

Question: Can I have the Gift Card or eGift Card I purchased on Card Surge.com sent to another person?

Answer: No, in order to keep our Member's accounts secure and prevent gift card fraud, the plastic Gift Card or eGift can only be sent to the Member that purchased it. You may give the Gift Card to another person once you receive it.


 

Website Security

Question: What does Card Surge do to keep my credit card information secure?

Answer: We use an SSL encryption certificate to secure all information transmitted on our website.

Answer: We use industry standard security protocols and our website is PCI compliant.

Answer: We don't store credit card information on our servers.

 

Question: What does Card Surge do to keep my personal information secure?

Answer: We do not share any Member's personal information with 3rd party companies.

Answer: We do not sell any Member's personal information to 3rd party companies.


 

Don't see your question listed here?

 

If you are still in need of assistance our Member Support is standing by to help. Please feel free to email us at support@cardsurge.com or you can call Member Support at (888) 427-8031.

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