Help with Buying

 

Need help Buying Gift Cards on our site?

 

Here are some frequently asked questions listed by topic (FAQ's):

  

Account Issues

Question: Am I required to have an Account to purchase gift cards from Card Surge?

Answer: Yes, All Members must have a verified Card Surge account in good standing to purchase gift cards.

  

Question: How much does it cost to become a Member?

Answer: It doesn't cost anything to become a Member of Card Surge, it is completely free to sign up.

 

QuestionI forgot my password, how can I login to Card Surge?

Answer: If you have forgotten your password you can use the password reset link in blue to choose a new password. If you do not receive the password reset email please make sure you are using the same email address that you used to become a Member. You should also check your Junk or Spam folder to make sure the password reset email did not get sent there by mistake. It is always a good idea to add Card Surge to your safe list for emails so that Spam or Junk email filters do not accidentally delete these emails.

 

Question: How often should I change my password?

Answer: In order to keep your Card Surge Account secure, we recommend changing your password at least once every 90 days.

 

Question: Are there any other options to create a Card Surge Account?

Answer: Yes, you can create a Card Surge Account using Facebook Login or Google Login.

 

Question: If I login using another site such as Facebook or Google will you get my login information from these sites?

Answer: Absolutely not, sites such as Google and Facebook only provide us with general information in order to create a new Card Surge Account. We are never given passwords or login information from these other sites. Any general information or other information that we do receive from a 3rd party site is subject to our Privacy Policy and will not be shared with anyone.

 

Question: If I previously used Facebook or Google to login to Card Surge, how should I login in the future?

Answer: You can either continue to login using the social login button or use the username and password that we emailed to you the first time you used the social login button.

 

Question: Am I allowed to have multiple Card Surge Accounts?

Answer: No, each Member is only allowed one Card Surge Account.

Answer: Any duplicate Member Accounts will be deleted from our system.

 

About Card Surge

Question: Do you have a physical office location?

Answer: Yes, our office is located in rural Northern Minnesota. Our office address can be located on the Contact Us page of our website.

 

QuestionI can get gift cards anywhere, why would I buy them on Card Surge?

Answer: While it is true that you can buy gift cards in most places, when you buy them from Card Surge they are sold at a discount which is typically less than the face value of the gift card. This increases your purchasing power and saves you money.

Answer: Card Surge rewards you for purchasing certain gift cards and eGift cards on our site through the Card Surge Rewards program. 

Answer: We offer 100 Day Buyer Protection on most gift cards sold on our site. Vendor Direct gift cards offer 1 year of Buyer Protection.

Answer: Our gift cards are checked by one of our Verification Specialists to ensure that they have the correct balance on the day they are shipped or electronically delivered securely through our website.

Answer: Card Surge offers 100% US based customer support.

 

Question: I've never heard of Card Surge; how do I know that your company is legit?

Answer: If you have concerns about the legitimacy of our company please research our company using the Better Business Bureau website. We are fully accredited and currently have an A rating.

Answer: If you still have concerns feel free to contact Member Support. You can email us at support@cardsurge.com.

Answer: We are a Veteran owned company.

 

Question: How is Card Surge different from other gift card websites?

Answer: Card Surge was created to be the most flexible gift card buying and selling platform available.

Answer: We focus on keeping our operating costs low and we pass those savings along to our Members in the form of lower prices and seller commission fees.

Answer: We are always looking for ways to improve our sites and make them easier to use for our Members.

 

Buyer Protection

Question: Do you offer a guarantee on the gift cards you sell?

Answer: Yes, we offer 100 Day Buyer Protection on all Discount Gift Cards and Discount eGift Cards. Buyer Protection is a money back guarantee, it is valid for 100 days after the initial purchase date. 

Answer: We offer 1 year Buyer Protection on all Card Surge Direct gift cards and Card Surge Direct eGift cards purchased on our site. Buyer Protection is a money back guarantee, it is valid for 1 year after the initial purchase date.

AnswerYes, we offer Buyer Protection on all Discount eGift cards and Card Surge Direct eGift cards. Because of the nature of instant eGift Card delivery, Buyer Protection, only applies in instances where the balance on the eGift Card does not match what was specified in the original listing. Discount eGift cards and Card Surge Direct eGift cards are otherwise not eligible for returns or refunds except in the above situation.

 

Question: If a Discount gift card purchased on here doesn't have the correct balance, what can I do?

Answer: If a gift card you purchased on Card Surge does not have the balance or "Value" specified in the original listing, you can file a Buyer Protection Claim by clicking on the link and filling out the Buyer Protection Claim Form.

AnswerIf you need assistance completing the Buyer Protection Claim Form please contact Member Support.

 

Question: Why would a gift card need Buyer Protection?

AnswerSome of the gift cards sold on Card Surge are pre-owned (Discount Gift Cards) which means that ownership of the gift card was legally transferred from an individual seller to Card Surge. Occasionally a Member who purchases a Discount gift card on our website may experience an unexpected issue with the balance or "Value" of the gift card. We work very hard to try to make sure this does't happen. Unexpected balance issues may be, in rare cases, an unfortunate part of purchasing pre-owned Discount gift cards. In order to protect our Members from losses in these rare instances, Card Surge offers 100 Day Buyer Protection for all Discount gift cards purchased on our website.This is a money back guarantee and is free for all Members. Please check each individual gift card listing for specific Buyer Protection details and gift card type.

Answer: At Card Surge we believe that the benefits of purchasing and redeeming pre-owned Discount gift cards to save money on any purchase outweighs the risk and we stand behind our 100 Day Buyer Protection for Discount gift cards.

AnswerAll Vendor Direct gift cards purchased on our site offer 1 year of Buyer Protection. These are brand new gift cards that come directly from our vendor.

 

Card Surge Verified

Question: What is Card Surge Verified?

Answer: Card Surge Verified is a free program that was created to attemp to avoid incorrect balance issues for Gift Cards purchased on our site.

Answer: The balance of every Gift Card purchased on our site is checked by one of our Verification Specialists the day it is shipped to make sure it has the correct balance.

Answer: It is an extra layer of protection for our Members.

 

Question: Does Card Surge Verified guarantee that my discount gift card will have the correct balance on it?

Answer: No, Card Surge Verified is an extra layer of protection against unexpected balance issues with Discount Gift Cards purchased on our site but it is not a guarantee that your Discount Gift Card will always have the correct balance.

Answer: Even though Card Surge Verified does not guarantee that you will have no unexpected issues with a Discount Gift Card purchased on our website, most unexpected issues are covered by our Buyer Protection which lasts for 100 days after the initial purchase of the Discount Gift Card from our website.

Answer: All Card Surge Direct Gift Cards purchased on our site are brand new gift cards which were not previously owned. They are covered by 1 year Buyer Protection and guranteed to have the correct balance.

 

Customer Support

Question: What options do I have for Customer Support?

Answer: We currently offer Customer Support by email. We offer limited Telephone Support as well.

Answer: All Customer Support is 100% US based.

Answer: Please email support@cardsurge.com and we will respond to your request as quickly as possible. If you need to file a Buyer Protection Claim, you can do that by clicking on the link.

 

Question: Do you offer Telephone Support?

Answer: Yes, we currently offer limited Telephone Support. Please call (320) 281-7608 for Telephone Support.

Answer: If you would like to use Telephone Support please leave a message stating your full name, type of issue you are having, and a telephone number where you can be reached. We return Telephone Support requests in the order that they are received and will try to respond within 48 hours.

Answer: If you do not receive a response to your Telephone Support request within 48 hours, please email support@cardsurge.com for faster service. During peak busy times or after hours our ability to respond to Telephone Support requests within a timely manner may be affected.

 

eGift Cards

Question: What is an eGift Card?

Answer: When you purchase an eGift Card from our site or select electronic delivery you will only receive a Gift Card Code that can be redeemed in-store by printing the PDF paper voucher using your home printer or redeemed online by entering the gift card code at checkout.

Answer: When you purchase an eGift Card or choose electronic delivery you will not receive the plastic gift card in the mail.

 

Question: What if I want the actual plastic Gift Card?

Answer: No problem, if you want to receive the plastic Gift Card just choose mail delivery and the plastic gift card will be shipped to you for free.

Answer: Each individual listing on our site has it's own delivery options and some gift cards may only be available as an eGift Card which means there is no plastic card available. Please refer to the individual listing of the gift card you would like to purchase for delivery options.

  

Question: What if I need to use the eGift Card I purchased at the store?

Answer: No problem, if you want to use the eGift card in the store you can just print the eGift Card PDF and redeem it by bringing it to the Merchant's location.

 

General Questions

Question: Where do your gift cards come from?

Answer: Our gift cards come from many different sources. All gift cards sold on Card Surge were obtained legally and come from verified sellers.

Answer: Card Surge Direct gift cards are brand new gift cards sold directly to our Members. They are not issued by Card Surge.

 

QuestionDo you issue any of the gift cards sold on your site?

Answer: Card Surge does not issue any of the gift cards sold on our site. We are an independent third-party re-seller of gift cards and related items.

 

Gift Card Types

QuestionWhy can't I find the gift card I am looking for?

Answer: Our inventory is constantly changing and occasionally we do sell out of popular gift cards.

Answer: We may become temporarily out of stock on certain gift cards and around the holidays or during peak busy times.

 

Question: What is the difference between a Card Surge Direct Gift Card and a Discount Gift Card?

Answer: A Card Surge Direct gift card is a brand new gift card or eGift card that can be used for gifting to another person or to save money on any purchase. All Card Surge Direct gift cards purchased on our website include 1 Year Buyer Protection which is valid for 1 year after the initial purchase date.

Answer: A Discount gift card is a pre-owned gift card that is purchased from one of our verified Members. It can be used to save money and is redeemed through the Merchant for the value specified the same as other gift cards. It can be used to save money on any purchase. It is not recommended for gifting to another person.

 

Question: What will my gift card look like?

Answer: We sell our gift cards based on the best available price without regard to the individual design of each plastic gift card or eGift card.

Answer: We cannot promise a specific design for any gift card or eGift card purchased on Card Surge, if you are looking for a specific design on a gift card please check our Marketplace.

 

Order Issues

Question: Why wasn't I able to complete my order?

Answer: To help prevent fraud on our site there is a $200 maximum per order.

Answer: Please check to make sure you are using a valid payment method.

QuestionWhy was my order cancelled and refunded?

Answer: In order to prevent fraud, each order is carefully screened. If there is any doubt as to the legitimacy of an order, the order will be cancelled and refunded.

Answer: There may have been a mistake in our inventory and it is possible that we do not have the gift card you ordered.

 

Payment Methods

Question: What types of payment methods do you accept?

Answer: We accept Credit Cards, Paypal, and Bitcoin payments.

 

Question: Why can't I pay for my order using Bitcoin?

Answer: There is a minimum order amount of $20 and a maximum order amount of $200 for Bitcoin payments.

  

Question: Can I trade my gift card for a different gift card?

Answer: Currently our site does not offer gift card trading options.

 

Redeeming Gift Cards

Question: I purchased a gift card on Card Surge and the Merchant will not accept it, what can I do?

Answer: Try to find out from a Manager why they are refusing to accept the gift card.

Answer: In some situations, we may be able to offer a refund if the Merchant is refusing to accept a gift card purchased on Card Surge. It is a good idea to keep your receipt if there is one available and always request your gift card back from the employee even if the employee claims it is empty, to avoid fraud attempts. Please keep in mind that Buyer Protection does not generally cover a Merchant's refusal to redeem a gift card but we may make exceptions at our company's discretion.

Answer: Email us at support@cardsurge.com or call customer support at (320) 281-7608.

 

Question: Can the Gift Card I purchase on Card Surge be used to make online purchases?

Answer: Most Gift Cards that are purchased on our site can be used to make online purchases. Please check each individual Gift Card listing's redemption options to see if it can be used to make online purchases.

 

Question: Can a Gift Card I purchased from Card Surge be redeemed for cash?

Answer: No, Gift Cards purchased on our site cannot be redeemed for cash unless required by state law. If required by state law the Gift Card may only be redeemed for cash by the Merchant and according to the Merchant's rules and policies.

 

Shipping

Question: How soon will I receive my gift card after my order has been placed?

Answer: Plastic gift cards should arrive in the mail within 3-10 business days depending on the location of the Member. In some instances, for example around the Holidays, it may take up to 10 business days to receive your Gift Card in the mail.

Answer: eGift cards or gift cards delivered electronically will usually arrive in the Member's email within 24 to 48 hours of payment. In some instances, it may take up to 3 business days to receive your eGift cards in your Card Surge account.

 

Question: I ordered a gift card from Card Surge but I didn't receive it, what should I do?

Answer: If it has been more than 10 business days and you still have not received your gift card in the mail, please contact member support.

Answer: If it has been more than 3 business days and you still have not received your gift card in your email, please contact member support.

 

Question: What types of shipping methods do you offer?

Answer: Plastic gift cards will be sent by USPS First Class mail in a discreet shipper. Faster shipping options may be available for an additional cost.

Answer: eGift cards can be accessed through your Card Surge account.

  

Question: What is the Electronic Delivery option?

Answer: If Electronic Delivery is selected the gift card will be delivered as an eGift card through your Card Surge account and the plastic gift card will not be shipped to the Member.

 

Question: Can I have the gift card I purchase on Card Surge sent to another person?

Answer: No, in order to keep our Member's accounts secure and prevent fraud, the gift card can only be sent to the Member that purchased it. You may give the gift card away if you choose once you have received it.

 

Site Security

Question: What does Card Surge do to keep my credit card information secure?

Answer: We use an SSL encryption certificate to secure all information transmitted on our site.

Answer: We use industry standard security protocols.

Answer: We offer the option to use third party payment services such as Paypal and don't store credit card information.

 

Question: What does Card Surge do to keep my personal information secure?

Answer: We do not share Member's personal information with 3rd party companies.

Answer: We do not sell Member's personal information to 3rd party companies.

 

Don't see your question listed here? If you are still in need of assistance our Member Support Team is standing by to help. Please feel free to email us at support@cardsurge.com or you can call Member Support at (320) 281-7608

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