Need help Selling Gift Cards?
Here are some frequently asked questions listed by topic (FAQ's):
Question: What should I do if I don't know the balance on my gift card?
Answer: You can check gift card balances by using the phone numbers listed on the Check Gift Card Balance page.
Answer: Most gift cards have a phone number on the back of the gift card so you can call to check the balance.
Answer: You may be able to check the balance of your gift card online at the Merchant's website.
Answer: You may also be able to take your gift card into the store and have the Merchant check the balance.
Question: I opened a Card Surge Account and I didn't receive an email to confirm my account. Now I can't login at all, what can I do?
Answer: You may need to check your junk or spam email folder as the confirmation email may have been filtered and accidently sent there. You can recover the email and confirm your new Card Surge Account.
Answer: If you cannot locate the confirmation email or are still not able to login for any reason, please contact Member Support for assistance gaining access to your new Card Surge Account.
Question: Is there a limit on Plastic Gift Cards or eGift Cards I can sell?
Answer: There is no limit on the amount of Gift Cards or eGift Cards you can sell, however, there is a limit of $1000.00 per Sales Order. If you are wanting to sell more than a $1000.00 you will need to submit multiple Sales Orders.
Question: I resell gift cards or own a business that resells gift cards, can I still use Card Surge?
Question: Do you purchase Merchandise Credits?
Answer: Yes, we typically extend the same offer for merchandise credits as we do for actual gift cards. We only accept plastic merchandise credits that are delivered by mail.
Question: Do you purchase Electronic Gift Cards or eGift Cards?
Answer: Yes, we do purchase most eGift Cards. Please refer to the sales checkout process to determine if this option is available.
Question: Do you purchase gift cards with expiration dates?
Answer: No, we do not purchase gift cards with expiration dates.
Question: I have never heard of Card Surge; how do I know that your company is legit?
Answer: If you have concerns about the legitimacy of our company please feel free to research our company using the Better Business Bureau website. We currently have an A+ rating.
Answer: If you still have concerns feel free to contact Member Support and speak with us. You can email us at [email protected] and we will be happy to address any concerns you may have.
Question: Do you have a physical office location?
Answer: Yes, our office is located in northern Minnesota.
Question: Why can't I find the type of gift card I want to sell?
Answer: Card Surge does not purchase every brand of gift card, if you are not able to locate the brand of gift card you want to sell that most likely means that Card Surge is currently not purchasing that type of gift card at this time.
Answer: Please check back often as the gift cards we are purchasing at any given time does change.
Offers for Sellers
Question: I feel that the offer I received for my gift card is too low, what else can I do?
Answer: If you feel that the offer you received is too low you can sell your gift card yourself directly to another Member using Card Surge Marketplace and set your own price. A sales commission and shipping fee may apply.
Question: Is there a limit on the amount of Gift Cards or eGift Cards I can sell to Card Surge?
Answer: There is no limit on the amount of Gift Cards or eGift Cards you can sell to Card Surge, however, there is a limit of $500.00 per Plastic or eGift Card and $1000.00 per Sales Order. If you want to sell more than a $1000.00 you will need to submit multiple Sales Orders.
Question: Can I trade my gift card for a different gift card?
Answer: At this time we do not support trading options.
Sales Order Questions
Question: How do I know if Card Surge received my Sales Order?
Answer: Once you have submitted your Sales Order you will receive a confirmation email to let you know that we are reviewing it.
Question: Does Card Surge accept all Sales Orders that are submitted?
Answer: We do accept most Sales Orders, however, all Sales Orders are subject to review and approval and we reserve the right to refuse any Sales Order at any time and for any reason.
Question: Can I cancel my Sales Order after it has been placed?
Answer: If a Member requests to cancel a Sales Order after it has been placed on the Card Surge website, Card Surge will cancel the Sales Order and return the gift cards to the seller if possible.
Answer: If any part of the Sales Order has already been liquidated by Card Surge then we cannot cancel the Sales Order and we will proceed with the transaction as previously agreed upon.
Question: My Sales Order status was updated to "Payment Review", what does that mean?
Answer: If your Sales Order status was updated to "Payment Review" that means that we have approved your Sales Order for payment and you should receive an email with your estimated payment date.
Question: My Sales Order status was updated to "Under Review", what does that mean?
Answer: If your Sales Order status was updated to "Under Review" that means your Sales Order has been received and is being reviewed for approval to be paid.
Question: My Sales Order status was updated to "Paid", what does that mean?
Answer: If your Sales Order status was updated to "Paid" that means your payment for your Sales Order has been issued using the method you requested or an alternate payment method if necessary.
Question: My Sales Order status was updated to "Rejected", what does that mean?
Answer: If your Sales Order status was updated to "Rejected" that means your Sales Order was not approved and your gift cards will be returned to you.
Question: What will happen to my gift card if my Sales Order is rejected?
Answer: Any gift cards included in a declined Sales Order will be returned free of charge to the Member who placed the Sales Order. eGift Cards will not be utilized by Card Surge if the sale is declined.
Answer: Any gift cards included in a rejected Sales Order will not be utilized in any way by Card Surge.
Payments for Sellers
Question: How do you send payments to Sellers?
Answer: The Seller can request to have payment sent by Google Pay or Paypal. We will only send Google Pay or Paypal payments to the email address associated with your Card Surge Account.
Question: Are there any fees for receiving payments from Card Surge?
Answer: It depends upon which payment method you choose.
Answer: If you choose to have your payment sent to you using Paypal, it is possible that Paypal may charge you a fee.
Answer: There are no payment sending fees when using Google Pay.
Question: Which payment method is best to use?
Answer: We recommend using Google Pay to avoid payment sending fees, however, you can choose any payment method you would like.
Answer: For Bulk Sellers or those selling more than $500.00 in Plastic or eGift Cards we strongly recommend using Google Pay to avoid charges which may be higher for Bulk Sellers.
Question: Can I still use Google Pay with an iphone or ipad?
Answer: Yes, Google Pay can be used with any device, even Apple devices.
Answer: Please click on the link for instructions on how to set up Google Pay on any device: Set up Google Pay Now
Question: Once I have submitted my Sales Order how long will it take for me to receive my payment?
Answer: Payments for Sellers are typically issued 10 to 15 days after the Sales Order approval date unless otherwise communicated by email. Sales Orders with Plastic Gift Cards that are mailed to Card Surge will not be approved until Card Surge receives the Plastic Gift Cards in the mail. Payments are not issued on weekends or bank holidays.
Question: Where will electronic payments be sent?
Answer: Google Pay and Paypal payments can only be sent to the email address associated with your Card Surge Account. We cannot send payments to alternate email addresses. If you need to change the email address that your payment is sent to, you must change your email address in your Card Surge Account yourself. Once your payment has been issued to a specific email address, it cannot be changed.
Question: My payment was sent using a different method than the one I requested, why did this happen?
Answer: Occasionally, some third-party payment providers prevent us from sending payments to the email address associated with your Card Surge Account. This can happen for a variety of different reasons and it is beyond our control. If we are not able to issue your payment using the payment method you requested, we will notify you by email that your payment has been issued using an alternate payment method. We generally use Google Pay as an alternate payment method.
Mailing Gift Cards to Card Surge
Question: How do I send my plastic gift cards to Card Surge?
Answer: Once we have verified the balance on your gift card we will email you to let you know it is time to mail your Plastic Gift Card to Card Surge. Please make sure to check your junk or spam folder in case the email accidentally gets sent there. It is best to mail the gift card using the United States Postal Service (USPS) within 3 days.
All plastic Gift Cards should be mailed to:
Card Surge LLC, 965 Main St S. Ste. 107, Sauk Centre, MN 56378-0144
Answer: Some gift cards may be delivered to Card Surge electronically so there is no need to mail the plastic gift card to us. Please mark the Plastic Gift Card as used and destroy it after you have received the payment from Card Surge.
Question: Is there mailing insurance?
Answer: No, there is no mailing insurance. We recommend purchasing additional insurance and tracking especially when mailing high value Plastic Gift Cards.
Question: How should I mail my Plastic Gift Cards to Card Surge?
Answer: You may use any shipping service that you prefer at your own expense to send your Plastic Gift Cards to Card Surge.
Answer: Please do not forget to include your Name and Sales Order number with your Plastic Gift Cards so that we can easily identify your order when we receive it in the mail.
Question: Can I sell more than one gift card at a time to Card Surge?
Answer: Yes, we can accept more than one gift card per Sales Order, currently a maximum of $500.00 per eGift or Plastic Gift Card and $1000.00 per individual Sales Order. If you would like to sell more than $1000.00 you will need to submit multiple Sales Orders.
Question: How do I know if Card Surge received my gift card in the mail?
Answer: You will receive an email from us when we receive your gift card in the mail.
Question: How does Card Surge know that the Plastic Gift Card I sent is mine and not someone else's?
Answer: We will track your order by your name and address on the provided mailing label.
Answer: Please make sure to include your name and Sales Order number on a sheet of paper when mailing your gift cards to Card Surge.
Answer: Failure to include any identifying information card to Card Surge may result in delayed processing of your payment, your gift card becoming lost, or being marked as abandoned.
Answer: We make every reasonable effort to locate the Seller of any gift card we receive in the mail that does not have identifying information included.
Answer: We do not recommend mailing your gift card to Card Surge without any identifying information.
Question: What if my Plastic Gift Card becomes lost or stolen in the mail?
Answer: Card Surge is not responsible for Plastic Gift Cards that become lost in the mail or are stolen during mailing.
Answer: Card Surge strongly recommends purchasing additional insurance and tracking service especially when mailing high value gift cards. Insurance may be purchased at your local Post Office.
Answer: While it is possible for mail to become lost or stolen it is very unlikely. Even though it is unlikely there is always a chance that any Plastic Gift Cards you place in the mail may become lost or stolen. It is best to purchase insurance if you are concerned about this possibility.
Don't see your question listed here?
If you are still in need of assistance our Member Support team is standing by to help. Please feel free to email us at [email protected] for assistance.