Help with Selling Gift Cards

 

Need help Selling Gift Cards?

 

Here are some frequently asked questions listed by topic (FAQ's):

 

General Questions

Question: What should I do if I don't know the balance on my gift card?

Answer: You can check gift card balances by using the phone numbers listed on the Check Gift Card Balance page of our site.

Answer: Most gift cards have a phone number on the back of the gift card so you can call to check the balance.

Answer: You may be able to check the balance of your gift card online at the Merchant's website.

Answer: You may also be able to take your gift card into the store and have the Merchant check the balance.

  

Question: Is there a limit on Gift Cards or eGift Cards I can sell to Card Surge?

Answer: There is no limit on the amount of Gift Cards or eGift Cards you can sell to Card Surge, however, there is a limit of $1500.00 per Sales Order. If you are wanting to sell more than a $1500.00 you will need to submit multiple Sales Orders.

 

Question: I resell gift cards or own a business that resells gift cards, can I still use Card Surge?

Answer: Yes, we are more than happy to work with both individuals and businesses that resell gift cards.

 

Question: Do you purchase Merchandise Credits?

Answer: Yes, we typically extend the same offer for merchandise credits as we do for actual gift cards. We only accept plastic merchandise credits.

  

Question: Do you purchase electronic gift cards or eGift Cards?

Answer: Yes, we do purchase most eGift Cards. Please refer to the sales checkout process to determine if this option is available.

 

Question: Do you purchase gift cards with expiration dates?

Answer: No, we do not purchase gift cards with expiration dates.

  

Question: I have never heard of Card Surge; how do I know that your company is legitimate?

Answer: If you have concerns about the legitimacy of our company please feel free to research our company using the Better Business Bureau website. We currently have an A+ rating.

Answer: If you still have concerns feel free to contact Member Support and speak with us. You can email us at support@cardsurge.com and we will be happy to address any concerns you may have.

  

Question: Do you have a physical office location?

Answer: Yes, our office is located in northern Minnesota.

 

Question: Why can't I find the type of gift card I want to sell?

Answer: Card Surge does not purchase every brand of gift card, if you are not able to locate the brand of gift card you want to sell that most likely means that Card Surge is currently not purchasing that type of gift card at this time.

Answer: Please check back often as the gift cards we are purchasing at any given time does change.


    

Offers for Sellers

Question: I feel that the offer I received for my gift card is too low, what else can I do?

Answer: If you feel that the offer you received is too low you can sell your gift card yourself directly to another Member using Card Surge Marketplace and set your own price. A sales commission and shipping fee may apply.

 

Question: Is there a limit on the amount of Gift Cards or eGift Cards I can sell to Card Surge?

Answer: There is no limit on the amount of Gift Cards or eGift Cards you can sell to Card Surge, however, there is a limit of $1500.00 per Sales Order. If you are wanting to sell more than a $1500.00 you will need to submit multiple Sales Orders.

 

Question: Can I trade my gift card for a different gift card?

Answer: We are currently offering payouts in Walmart eGift Cards and Target eGift Cards. These are the only trading options available.


  

Sales Order Questions

Question: How do I know if Card Surge received my Sales Order?

Answer: Once you have submitted your Sales Order you will receive a confirmation email to let you know that we are reviewing it.

 

Question: Does Card Surge accept all Sales Orders that are submitted?

Answer: We do accept most Sales Orders, however, all Sales Orders are subject to review and approval and we reserve the right to refuse any Sales Order at any time.

 

Question: Can I cancel my Sales Order after it has been placed?

Answer: If a Member requests to cancel a Sales Order after it has been placed on the Card Surge website, Card Surge will cancel the Sales Order and return the gift cards to the seller if possible.

Answer: If any part of the Sales Order has already been liquidated by Card Surge then we cannot cancel the Sales Order and we will proceed with the transaction as previously agreed upon.

 

Question: My Sales Order status was updated to "Payment Review", what does that mean?

Answer: If your Sales Order status was updated to "Payment Review" that means that we have approved your Sales Order for payment and you should receive an email with your estimated payment date.

 

Question: My Sales Order status was updated to "Under Review", what does that mean?

Answer: If your Sales Order status was updated to "Under Review" that means your Sales Order has been received and is being reviewed for approval to be paid.

 

Question: My Sales Order status was updated to "Paid", what does that mean?

Answer: If your Sales Order status was updated to "Paid" that means your payment for your Sales Order has been issued using the method you requested or an alternate payment method if necessary.

 

Question: My Sales Order status was updated to "Rejected", what does that mean?

Answer: If your Sales Order status was updated to "Rejected" that means your Sales Order was not approved and your gift cards will be returned to you.

 

Question: What will happen to my gift card if my Sales Order is declined?

Answer: Any gift cards included in a declined Sales Order will be returned free of charge to the Member who placed the Sales Order. eGift Cards will not be utilized by Card Surge if the sale is declined.

Answer: Any gift cards included in a declined Sales Order will not be utilized in any way by Card Surge.


  

Payments for Sellers

Question: How do you send payments to Sellers?

Answer: The Seller can request to have payment sent by Google Pay, Zelle, or Paypal. We will only send Google Pay, Zelle, or Paypal payments to the email address associated with your Card Surge Account.

 

Question: Once I have submitted my Sales Order how long will it take for me to receive my payment from Card Surge?

Answer: Payments for Sellers are typically issued 10 days after the Sales Order approval date. Sales Orders with gift cards that are mailed to Card Surge will not be approved until Card Surge receives the plastic gift cards in the mail. You will receive an email notifying you of your estimated payment date. Payments are not issued on weekends or holidays.

Question: Where will electronic payments be sent?

Answer: Google Pay, Paypal, and Zelle payments can only be sent to the email address associated with your Card Surge Account. We cannot send payments to alternate email addresses. If you need to change your email address, please contact Member Support before your payment has been issued. You can also change your email address in your Card Surge Account yourself. Once your payment has been issued to a specific email address, it cannot be changed.

 

Question: My payment was sent using a different method than the one I requested, why did this happen? 

Answer: Occasionally, some third-party payment providers prevent us from sending payments to the email address associated with your Card Surge Account. This can occur for a variety of different reasons and it is beyond our control. If we are not able to issue your payment using the method you requested, we will notify you by email that your payment has been issued using an alternate payment method. We generally use Google Pay as a backup payment method.


  

Mailing Gift Cards to Card Surge

Question: How do I send my plastic gift cards to Card Surge?

Answer: Once we have verified the balance on your gift card we will email you with a free prepaid mailing label that you can use to mail your gift card to Card Surge. Please make sure to check your junk or spam folder in case the email accidentally gets sent there. It is best to mail the gift card using the United States Postal Service (USPS) within 3 business days.

 

All gift cards should be mailed to:

Card Surge LLC, PO Box 144, Sauk Centre, MN 56378-0144

 

Answer: Some gift cards may be delivered to Card Surge electronically so there is no need to mail the plastic gift card to us. Please mark the gift card as used and destroy it after you have received the payment. 

 

Question: Is there mailing insurance with your free mailing label?

Answer: No, there is no mailing insurance included with our free prepaid mailing label. This free prepaid mailing label that is provided as a courtesy to our Members and does not guarantee that we will receive your gift card. We recommend purchasing additional insurance and tracking especially when mailing high value gift cards.

 

Question: Do I have to use your free mailing label to send my gift cards to Card Surge?

Answer: No, you may use any shipping service that you prefer at your own expense to send your gift cards.

Answer: While you are not required to use our free mailing label please do not forget to include your name and Sales Order number with your gift cards so that we can easily identify your order when we receive it in the mail.

 

Question: I couldn't print my free mailing label, what can I do?

Answer: After the sales checkout process is complete you should receive your free mailing label within 24-48 hours. You can print the free mailing label by downloading the PDF file included in this email. Please make sure to check your junk or spam folder in case it was accidentally sent there. If you are unable to print the free mailing label you may use a different method for mailing at your own expense.

  

Question: I couldn't print my free mailing label, or I didn't receive an email with the free mailing label, what can I do?

Answer: Check your junk or spam folder in your email in case the message was accidentally sent there. You can recover the email message and print the free mailing label.

Answer: Contact us by emailing support@cardsurge.com or call Member Support at (888) 427-8031.

 

Question: Can I sell more than one gift card at a time to Card Surge?

Answer: Yes, we can accept more than one gift card per Sales Order, currently a maximum of $1500.00 per individual Sales Order. If you would like to sell more than $1500.00 you will need to submit multiple Sales Orders.

 

Question: How do I know if Card Surge received my gift card in the mail?

Answer: You will receive an email from us when we receive your gift card in the mail.

  

Question: How does Card Surge know that the gift card I sent is my gift card and not someone else's?

Answer: We will track your order by your name and address on the provided mailing label.

Answer: If you don't have a printer or choose not to use our free mailing label please make sure to include your name and Sales Order number on a sheet of paper when mailing your gift cards to Card Surge.

Answer: Failure to include any identifying information card to Card Surge may result in delayed processing of your payment, your gift card becoming lost, or being marked as abandoned.

Answer: We make every reasonable effort to locate the Seller of any gift card we receive in the mail that does not have identifying information included.

Answer: We do not recommend mailing your gift card to Card Surge without any identifying information.

 

Question: What if my gift card becomes lost or stolen in the mail?

Answer: Card Surge is not responsible for gift cards that become lost in the mail or are stolen during mailing.

Answer: Card Surge strongly recommends purchasing additional insurance and tracking service especially when mailing high value gift cards. Insurance may be purchased at your local Post Office.

Answer: While it is possible for mail to become lost or stolen it is very unlikely. Even though it is unlikely there is always a chance that any gift cards you place in the mail may become lost or stolen. It is best to purchase insurance if you are concerned about this possibility.


  

Don't see your question listed here?

 

If you are still in need of assistance our Member Support team is standing by to help. Please feel free to email us at support@cardsurge.com or you can call Member Support at (888) 427-8031.

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