Help with Trading

Need help with Trading?

 

Here are some frequently asked questions listed by topic

(FAQ's):

 

General Questions

What should I do if I don't know the balance on my Gift Card?

Answer: Most Gift Cards have a phone number on the back of the Gift Card so you can call to check the balance.

Answer: You may be able to check the balance of your Gift Card online at the Merchant's website.

Answer: You may also be able to take your Gift Card into the store and have the Merchant check the balance

 

I opened a new Card Surge Account and I didn't receive any email to confirm my Card Surge Account, what can I do?

Answer: You may need to check your junk or spam email folder as the confirmation email may have been filtered and accidently sent there. You can recover the email and confirm your new Card Surge Account.

Answer: If you cannot locate the confirmation email or are still not able to login for any reason, please contact Member Support for assistance gaining access to your Card Surge Account.

Answer: For some new Card Surge Accounts, it may not be necessary to verify your email address. Please contact Member support at [email protected] for any questions regarding email verification for new Card Surge Accounts.

 

Is there a limit on the amount of eGift Cards or Plastic Gift Cards I can Trade?

Answer: There is no limit on the amount of eGift Cards or Plastic Gift Cards you can trade, however, there is a limit of $1000.00 per Trade Order. If you are wanting to trade more than a $1000.00 you will need to submit multiple Trade Orders.

 

I own a business that sells Products or Gift Cards, can I still use Card Surge?

Answer: Yes, we are happy to work with both individuals and businesses that  sell Products or Gift Cards. They must follow our Terms of Use.

Answer: If you own a business and would like to sell your products or gift cards on Card Surge please email [email protected] for more information about our Business Partners Program.

 

Do you Trade Merchandise Credits?

Answer: Yes, we typically extend the same offer for merchandise credits as we do for actual eGift Cards and Plastic Gift Cards.

 

Do you allow Trading of Electronic Gift Cards or eGift Cards?

Answer: Yes, we do allow trading of most eGift Cards. Please refer to the checkout process to determine if this option is available to you.

 

Do you Trade Gift Cards with expiration dates?

Answer: No, we do not trade Gift Cards with expiration dates.

 

I have never heard of Card Surge; how do I know that your company is reputable and trustworthy?

Answer: If you have concerns about the legitimacy of our company please feel free to research our company using the Better Business Bureau website. We currently have an A+ rating.

Answer: If you still have concerns feel free to contact Member Support and speak with us. You can email us at [email protected] and we will be happy to address any concerns you may have.

 

Do you have a physical office location?

Answer: Yes, our office is located in northern Minnesota.

 

Why can't I find the brand of Gift Card I want to Trade?

Answer: Card Surge does not support the trading of every brand of Gift Card, if you are not able to locate the brand of Gift Card you would like to trade, that most likely means that Card Surge is currently not accepting that brand of Gift Card at this time.

Answer: Please check back often as the brands of Gift Cards we are accepting does change from time to time.


    

Payout Offers for Trade Orders

I feel that the payout offer I received for my Gift Card is too low, what else can I do?

Answer: If you feel that the payout offer you received is too low you can trade your gift card yourself directly with another Member using Card Surge Marketplace and set your own rate. A trading commission and shipping fee may apply.

 

Is there a limit on the amount of eGift Cards or Plastic Gift Cards I can trade on Card Surge?

Answer: There is no limit on the amount of eGift Cards or Plastic Gift Cards you can trade on Card Surge, however, there is a limit of $500.00 per eGift Card or Plastic Gift Card and $1000.00 per Trade Order. If you want to trade more than a $1000.00 you will need to submit multiple Trade Orders.

 

Can I Trade my Gift Card for a different Brand?

Answer: You can trade your unwanted eGift Card or Plastic Gift Card for Card Surge Credits which can then be used towards the purchase of any item on Card Surge including eGift Cards, Plastic Gift Cards, and Products.

Answer: Not directly, however, you can trade for Card Surge Credits and then use your Card Surge Credits to purchase another brand of Gift Card on Card Surge.

 

I need to change or update my Payout Method, how can I do this?

Answer: If you would like to update your Payout Method, please email [email protected] for assistance.

 

I need to change or update my Wallet Address, how can I do this?

Answer: If you would like to update your Wallet Address, please email [email protected] for assistance.


  

Trade Order Questions

How do I know if Card Surge received my Trade Order?

Answer: Once you have submitted your Trade Order you will receive a confirmation email to let you know that we are reviewing it.

 

Does Card Surge accept all Trade Orders that are submitted?

Answer: We do accept most Trade Orders, however, all Trade Orders are subject to review and approval and we reserve the right to refuse any Trade Order at any time and for any reason or for no reason.

 

Can I cancel my Trade Order after it has been placed?

Answer: If a Member requests to cancel a Trade Order after it has been placed on the Card Surge website, Card Surge will cancel the Trade Order and return the eGift Cards or Plastic Gift Cards to the Member if possible.

Answer: If any part of the Trade Order has already been liquidated by Card Surge then we cannot cancel the Trade Order and we will proceed with the trade as previously agreed upon.

 

My Trade Order status was updated to "Payment Review", what does that mean?

Answer: If your Trade Order status was updated to "Payment Review" that means that we have approved your Trade Order and you should receive an email with your estimated payout date.

 

My Trade Order status was updated to "Under Review", what does that mean?

Answer: If your Trade Order status was updated to "Under Review" that means your Trade Order has been received and is being reviewed for approval.

 

My Trade Order status was updated to "Declined", what does that mean?

Answer: If your Trade Order status was updated to "Declined" that means your Trade Order was not approved and your Gift Cards will be returned to you.

 

What will happen to my Gift Cards if my Trade Order is declined?

Answer: Any eGift Cards or Plastic Gift Cards included in a declined Trade Orders will be returned free of charge to the Member who placed the Trade Order.

Answer: Any eGift Cards or Plastic Gift Cards included in a declined Trade Order will not be utilized in any way by Card Surge.


  

Payouts for Trading

How do you send payouts?

Answer: The Member can request to have payouts sent by Bitcoin, Litecoin, Ethereum, Dai, Chainlink, Paypal, or Card Surge Credits.

 

What are Card Surge Credits?

Answer: Card Surge Credits are Card Surge's native currency. They can be used to purchase any items listed for sale on Card Surge. Card Surge credits can only be used to make purchases on Card Surge. Card Surge Credits have no cash value.

 

Where do you send Paypal payouts?

Answer: We will only send Paypal payouts to the email address associated with your Card Surge Account.

 

Are there any payout restrictions?

Answer: Members who are Bulk Traders cannot use Paypal for Payouts, they must use cryptocurrency or Card Surge Credits.

 

Are there any fees for receiving payouts for Trade Orders from Card Surge?

Answer: It depends upon which payout method you choose.

Answer: If you choose to have your payout sent to you using Paypal, it is possible that Paypal may charge you a fee.

Answer: There are no payout sending fees when using Bitcoin, Litecoin, Ethereum, Dai, Chainlink, or Card Surge Credits.

 

Which payout method is best to use?

Answer: We recommend using Bitcoin, Litecoin, Ethereum, Dai, Chainlink, or Card Surge Credits to avoid payout fees. Cryptocurrency payouts may still be subject to mining or other fees depending on which crypto wallet provider the Member uses.

Answer: For Bulk Trading or Members trading more than $500.00 per month in eGift Cards or Plastic Gift Cards using Cryptocurrency or Card Surge Credits for payouts is required. Bulk Traders can use any payout method they choose but they cannot use Paypal to receive payouts from Card Surge for Bulk Trading.

 

Once I have submitted my Trade Order how long will it take to receive my payout?

Answer: Standard Payouts for Members are typically issued 10 to 15 days after the Trade Order approval date unless otherwise communicated by email. Trade Orders with Plastic Gift Cards that are mailed to Card Surge will not be approved until Card Surge receives the Plastic Gift Cards in the mail. Payouts are not issued on weekends or bank holidays.

 

Where will Paypal Payouts be sent?

Answer: Paypal Payouts can only be sent to the email address associated with your Card Surge Account. We cannot send payouts to alternate email addresses. Once your payout has been issued to a specific email address, it cannot be changed.

 

My payout was sent using a different method than the one I requested, why did this happen? 

Answer: Occasionally, some third-party providers prevent us from sending payouts to the email address associated with your Card Surge Account or to the Wallet Address you provide. This can happen for a variety of different reasons and it is beyond our control.

If we are not able to issue your payout using the payout method you requested, we will notify you by email that your payout has been issued using an alternate payout method. We generally use Card Surge Credits as an alternate payout method.

 

I need to change or update my Payout Method, how can I do this?

Answer: If you would like to update your Payout Method, please email [email protected] for assistance.

 

I need to change or update my Wallet Address, how can I do this?

Answer: If you would like to update your Wallet Address, please email [email protected] for assistance.


  

Mailing Plastic Gift Cards to Card Surge

How do I send my Plastic Gift Cards to Card Surge?

Answer: Once we have verified the balance on your Plastic Gift Card we will email you to let you know that it is time to mail your Plastic Gift Card to Card Surge. Please make sure to check your junk or spam folder in case the email accidentally gets sent there. It is best to mail the Plastic Gift Card using the United States Postal Service (USPS) within 3 days but you can use any mailing service you would like.

 

All Plastic Gift Cards should be mailed to:

Card Surge LLC, PO BOX 144, Sauk Centre, MN 56378-0144

 

Answer: Some Gift Cards may be delivered to Card Surge electronically so there is no need to mail the Plastic Gift Card to us. Please mark the Plastic Gift Card as used and destroy it after you have received your payout from Card Surge.

 

Is there mailing insurance included when mailing Plastic Gift Cards to Card Surge?

Answer: No, there is no mailing insurance. We recommend purchasing additional insurance and tracking service, especially when mailing high value Plastic Gift Cards.

Answer: The Member is responsible for the Plastic Gift Card and all balances contained on the Plastic Gift Card at all times including during shipping or mailing.

 

How should I mail my Plastic Gift Cards to Card Surge?

Answer: You may use any shipping service that you prefer at your own expense to send your Plastic Gift Cards to Card Surge.

Answer: Please do not forget to include your Name and Trade Order number with your Plastic Gift Cards so that we can easily identify your order when we receive it in the mail. You can print your Trade Order confirmation email and include that instead if you wish to.

Answer: Due to changes in Shipping policies by USPS, unfortunately we are no longer able to offer free mailing labels for Members mailing Plastic Gift Cards.

 

Can I Trade more than one Gift Card at a time on Card Surge?

Answer: Yes, we can accept more than one Gift Card per Trade Order, currently a maximum of $500.00 per eGift or Plastic Gift Card and $1000.00 per individual Trade Order. If you would like to trade more than $1000.00 you will need to submit multiple Trade Orders.

 

How do I know if Card Surge received my Plastic Gift Card in the mail?

Answer: You will receive an email from us when we receive your Plastic Gift Card in the mail.

 

How does Card Surge know that the Plastic Gift Card I submitted is mine and not someone else's?

Answer: We will track your order by your name and address on the provided mailing label.

Answer: Please make sure to include your name and Sales Order number on a sheet of paper when mailing your Plastic Gift Cards to Card Surge.

Answer: Failure to include any identifying information may result in delayed processing of your payout, your Plastic Gift Card becoming lost, or being marked as abandoned.

Answer: We make every reasonable effort to locate the Trading Member of any Plastic Gift Card we receive in the mail that does not have identifying information included.

Answer: We do not recommend mailing your Plastic Gift Card to Card Surge without any identifying information.

 

What if my Plastic Gift Card becomes lost or stolen in the mail?

Answer: Card Surge is not responsible for Plastic Gift Cards that become lost in the mail or are stolen during mailing.

Answer: Card Surge strongly recommends purchasing additional insurance and tracking service especially when mailing high value Gift Cards. Insurance may be purchased at your local Post Office or with your chosen carrier.

Answer: While it is possible for mail to become lost or stolen it is very unlikely. Even though it is unlikely, there is always a chance that any Plastic Gift Cards you place in the mail may become lost or stolen. It is best to purchase insurance if you are concerned about this possibility. Card Surge has no control over this.


  

Don't see your question listed here?

 

If you are still in need of assistance our Member Support team is standing by to help. Please feel free to email us at [email protected] for assistance.