Help with Selling

 

Need help Selling Gift Cards on our site?

 

Here are some frequently asked questions listed by topic (FAQ's):

 

Credit Cards for Sellers 

Question: Why do I need to provide a credit card to sell a gift card to Card Surge?

Answer: Your seller's credit card may be charged if the gift card you sell to Card Surge is later discovered to have been obtained illegally or fraudulently, otherwise your credit card will never be charged.

Answer: Your seller's credit card is used to verify your identity.

Answer: Your seller's credit card is required to secure the transaction and ensure the gift card you sell to Card Surge is valid.

 

Question: I noticed that my seller's credit card was authorized for $1.00 by Card Surge but then it disappeared a few days later, why did this happen?

Answer: For each sales order that is placed there will be a $1.00 authorization that will be placed on your seller's credit card. This is a temporary charge to make sure that the seller's credit card is valid. It will be removed after the credit card has been verified. This happens within after few days after the sale.

Answer: This authorization allows us to verify the identity of the Member who is selling the gift card. This helps us to keep our website secure for all Members.

 

Question: Where can I find out more about credit cards for Sellers?

Answer: Please check our Terms of Use for complete details regarding seller's credit cards.

 

General Questions

Question: Can I sell a gift card for someone else?

Answer: No, you can only sell a gift card to Card Surge for which you have sole legal ownership and for which there are no liens or joint ownership.

  

Question: What should I do if I don't know the balance on my gift card?

Answer: You can check gift card balances by using the phone numbers listed on the Check Gift Card Balance page of our site.

Answer: Most gift cards have a phone number listed on the back of the gift card that you can call to check the balance.

Answer: You may be able to check the balance of your gift card on the Merchant's website.

Answer: You can take your gift card into the store and have the Merchant check the balance.

  

Question: Do you buy Merchandise Credits?

Answer: Yes, typically we extend the same offers for a merchandise credit as we do for gift cards.

  

Question: Do you purchase electronic gift cards?

Answer: In some instances, we may be able to make an offer for your electronic gift card. Please refer to the sales checkout process to determine how the gift card will be delivered to us.

 

Question: Do you purchase gift cards with expiration dates?

Answer: No, we do not purchase gift cards with expiration dates.

  

Question: I have never heard of Card Surge; how do I know that your company is legitimate?

Answer: If you have concerns about the legitimacy of our company please feel free to research our company using the Better Business Bureau website. We currently have an A rating.

Answer: If you still have concerns feel free to contact customer support and speak with us. You can email us at support@cardsurge.com or call customer support at (320) 281-7608.

Answer: We are a Veteran owned company.

  

Question: Do you have a physical office location?

Answer: Yes, our office is in rural northern Minnesota.

 

Question: Why can't I find the gift card I want to sell?

Answer: Card Surge does not purchase every type of gift card, if you are not able to locate the gift card you are wishing to sell that most likely means that Card Surge is currently not purchasing that type of gift card.

AnswerPlease check back often as the gift cards we are purchasing at any given time does change.

   

Offers

Question: I feel that the offer I received for my gift card is too low, what else can I do?

Answer: If you feel that the offer you received is too low you can sell your gift card yourself to another Member on our Marketplace. A commission fee may apply.

  

Question: Can I trade my gift card for a different gift card?

Answer: Currently our site does not offer gift card trading options.

 

Order Issues

Question: How do I know if Card Surge received my sales order?

Answer: Once you have submitted your order you will receive a confirmation email to let you know that we are reviewing your order.

 

Question: Does Card Surge accept all sales orders?

Answer: No, all sales orders are subject to review and we reserve the right to refuse any sales order for any reason.

 

Question: What will happen to my gift card if my order is declined?

Answer: Any gift cards included in a declined sale will be returned free of charge to the Member who placed the sales order.

Answer: Any gift cards included in a declined sale will not be utilized in any way by Card Surge.

 

Payments

Question: How do you send payments to sellers?

Answer: The seller can choose to have payment sent by either check or PayPal. PayPal may charge you a fee to use their payment services.

 

Question: Once I have completed the sale how long will it take to receive my payment?

Answer: If you decide to receive payment by check you should receive your check in the mail in 7 to 10 business days.

Answer: If you decide to receive payment through Paypal you should receive your payment in 5 to 7 business days.

 

Question: What can I do if I don't receive my payment? 

Answer: If you don't receive your payment within 15 days from the date of the sale please email support@cardsurge.com or call customer support at 320-281-7608.

 

Question: What can I do if I lost my check payment I received from Card Surge?

Answer: If you lost a check payment that you received from Card Surge please immediately contact customer support by emailing us at support@cardsurge.com or call customer support at 320-281-7608.

 

Shipping

Question: How do I send my gift card to Card Surge?

Answer: You can use the free shipping label that is provided at the time of the sales checkout process to mail your gift card to us.

Answer: Some gift cards may be delivered to Card Surge electronically so there is no need to mail the plastic gift card.

 

Question: Is there any mailing insurance included with your free shipping label?

Answer: No, there is no mailing insurance included with our free shipping label. This is a free shipping label that is provided as a courtesy to our sellers.

 

Question: Do I have to use the free shipping label to send my gift card to Card Surge?

Answer: No, you may use any shipping service that you prefer at your own expense to send your gift card.

Answer: While you are not required to use our free shipping label please do not forget to include your name and sales order number with your gift card.

 

Question: I couldn't print my free shipping label during the sales checkout process, what can I do?

Answer: After the sales checkout process is complete you should also receive your free shipping label in your email inbox. You can reprint it using this email.

  

Question: I couldn't print my free shipping label and I didn't receive an email with it, what can I do?

Answer: Check your junk or spam folder in your email in case the message was accidentally filtered there. You can recover this email message and print the shipping label.

Answer: Contact us by emailing support@cardsurge.com or call customer support at (320) 281-7608. 

 

Question: Can I sell more than one gift card at a time to Card Surge?

Answer: Yes, we can accept more than one gift card up to the limit specified during the sales checkout process.

 

Question: How do I know if Card Surge received my gift card in the mail?

Answer: You will receive an email from us when we receive your gift card in the mail.

  

Question: How does Card Surge know that the gift card I sent is my gift card and not someone else's?

Answer: Please make sure to attach your gift card to the sales order tracking slip attached to your free shipping label. This is how we track the sales orders.

Answer: If you don't have a printer or choose not to use our free shipping label please make sure to include your name and sales order number on a sheet of paper when mailing your gift card to Card Surge.

Answer: Failure to include your name and order number or our sales order tracking slip when mailing your gift card to Card Surge may result in delayed processing of your payment, your gift card becoming lost or being marked as abandoned.

Answer: We make every reasonable effort to locate the seller of any gift card we receive that does not have identifying information included with it.

Answer: We do not recommend mailing your gift card to Card Surge without a sales tracking slip or your information written on a piece of paper.

 

Question: What if my gift card becomes lost or stolen in the mail?

Answer: Card Surge is not responsible for gift cards that become lost in the mail or are stolen during mailing.

Answer: Card Surge strongly recommends purchasing additional insurance when mailing high value gift cards.

Answer: While it is possible for mail to become lost or stolen it is very unlikely.

 

Don't see your question listed here? If you are still in need of assistance our Member Support Team is standing by to help. Please feel free to email us at support@cardsurge.com or you can call Member Support at (320) 281-7608.

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