Help with Selling Gift Cards

 

Need help Selling Gift Cards on Card Surge?

 

Here are some frequently asked questions listed by topic (FAQ's):

 

General Questions

Question: Can I sell a gift card for someone else?

Answer: No, you can only sell a gift card for which you have sole legal ownership and there are no liens or joint ownership. The gift card must have been obtained legally.

  

Question: What should I do if I don't know the balance on my gift card?

Answer: You can check gift card balances by using the phone numbers listed on the Check Gift Card Balance page of our site.

Answer: Most gift cards have a phone number on the back of the card so you can call to check the balance.

Answer: You may be able to check the balance of your gift card online at the Merchant's website.

Answer: You may also be able to take your gift card into the store and have the Merchant check the balance.

  

Question: Is there a limit on the amount of Gift Cards or eGift Cards I can sell to Card Surge?

Answer: There is no limit on the amount of Gift Cards or eGift Cards you can sell to Card Surge, however, there is a limit of $500.00 per Sales Order. If you are wanting to sell more than a $500.00 you will need to submit multiple Sales Orders.

 

Question: Do you purchase Merchandise Credits?

Answer: No, we do not purchase merchandise credits, we only purchase actual gift cards.

  

Question: Do you purchase electronic gift cards or eGift Cards?

Answer: Yes, we do purchase most eGift Cards. Please refer to the sales checkout process to determine if this option is available for your brand.

 

Question: Do you purchase gift cards with expiration dates?

Answer: No, we do not purchase gift cards with expiration dates.

  

Question: I have never heard of Card Surge; how do I know that your company is legitimate?

Answer: If you have concerns about the legitimacy of our company please feel free to research our company using the Better Business Bureau website. We currently have an A+ rating.

Answer: If you still have concerns feel free to contact Member Support and speak with us. You can email us at [email protected] and we will be happy to address any concerns you may have.

  

Question: Do you have a physical office location?

Answer: Yes, our office is located in rural northern Minnesota.

 

Question: Why can't I find the type of gift card I want to sell?

Answer: Card Surge does not purchase every brand of gift card, if you are not able to locate the brand of gift card you want to sell that most likely means that Card Surge is currently not purchasing that type of gift card.

AnswerPlease check back often as the gift cards we are purchasing at any given time does change.


    

Offers

Question: I feel that the offer I received for my gift card is too low, what else can I do?

Answer: If you feel that the offer you received is too low you can sell your gift card yourself directly to another Member using our Marketplace and set your own price. A sales commission and shipping fee may apply for sellers.

 

Question: Is there a limit on the amount of Gift Cards or eGift Cards I can sell to Card Surge?

Answer: There is no limit on the amount of Gift Cards or eGift Cards you can sell to Card Surge, however, there is a limit of $500.00 per Sales Order. If you are wanting to sell more than a $500.00 you will need to submit multiple Sales Orders.

   

Question: Can I trade my gift card for a different gift card?

Answer: Currently our site does not offer gift card trading options.


  

Order Issues

Question: How do I know if Card Surge received my Sales Order?

Answer: Once you have submitted your Sales Order you will receive a confirmation email to let you know that we are reviewing your Sales Order.

 

Question: Does Card Surge accept all Sales Orders?

Answer: No, all Sales Orders are subject to review and we reserve the right to refuse any Sales Order at any time and for any reason.

Question: Is there a limit on the amount of Gift Cards or eGift Cards I can sell to Card Surge?

Answer: There is no limit on the amount of Gift Cards or eGift Cards you can sell to Card Surge, however, there is a limit of $500.00 per Sales Order. If you are wanting to sell more than a $500.00 you will need to submit multiple Sales Orders.

 

Question: Can I cancel my Sales Order after it has been placed?

Answer: If a Member requests to cancel a Sales Order after it has been placed on the Card Surge website, Card Surge will cancel the Sales Order and return the gift cards to the seller if possible.

Answer: If any part of the Sales Order has already been liquidated by Card Surge then we cannot cancel the Sales Order and we will proceed with the transaction as previously agreed upon.

Question: I received an email saying that my Sales Order status was updated to "Payment Review", what does that mean?

Answer: If you receive an email stating that your Sales Order status was updated to "Payment Review" that means that we have approved your Sales Order and you should receive your payment on the payment date stated in the email.

 

Question: I received an email saying that my Sales Order status was updated to "Under Review", what does that mean?

Answer: If you receive an email stating that your Sales Order status was updated to "Under Review" that means your Sales Order has been placed on a Temporary Hold. This can happen for a variety of different reasons and you should receive a separate email containing further instructions on how to proceed. If you do not receive an email please feel free to contact Member Support for additional instructions.

 

Question: I received an email saying that my Sales Order status was updated to "Paid", what does that mean?

Answer: If you receive an email stating that your Sales Order status was updated to "Paid" that means your payment for your Sales Order has been issued using the method you requested or an alternate payment method if necessary.

 

Question: I received an email saying that my Sales Order status was updated to "Rejected", what does that mean?

Answer: If you receive an email stating that your Sales Order status was updated to "Rejected" that means your Sales Order was not approved and your gift cards will be returned to you. This can happen for a variety of reasons.

Question: What will happen to my gift card if my Sales Order is declined?

Answer: Any gift cards included in a declined Sales Order will be returned free of charge to the Member who placed the Sales Order. eGift Cards will not be utitlized by Card Surge if the sale is declined.

Answer: Any gift cards included in a declined Sales Order will not be utilized in any way by Card Surge.


  

Payments

Question: How do you send payments to sellers?

Answer: The seller can choose to have payment sent by either Paper Check, Paypal, or Zelle. Please note that PayPal may charge you a fee to use their payment services. We will only send Paypal and Zelle payments to the email address associated with your Card Surge Account.

 

Question: Once I have completed the sale how long will it take for me to receive my payment from Card Surge?

Answer: Payments for sellers are issued 10 days after the Sales Order approval date. Sales Orders with gift cards that are mailed to Card Surge will not be approved until Card Surge receives the gift cards in the mail. You will receive an email notifying you of your payment date, this is the date that your payment will be issued on. Payments are not issued on weekends or holidays. If the payment date falls on a weekend or holiday it will be automatically changed to the next avilable business day.

Answer: Paypal payments for sellers are issued 10 days after the date of the Sales Order approval. Sales Orders with gift cards that are mailed to Card Surge will not be approved until Card Surge receives the actual gift cards in the mail. You will receive an email notifying you of your payment date, this is the actual date that your Paypal payment will be issued on. Payments are not issued on weekends or holidays. If the payment date falls on a weekend or holiday it will be automatically changed to the next avilable business day.

Answer: Check payments for sellers are issued 10 days after the date of the Sales Order approval. Sales Orders with gift cards that are mailed to Card Surge will not be approved until Card Surge receives the actual gift cards in the mail. You will receive an email notifying you of your payment date, this is the actual date that your check payment will be issued on. Due to mailing, delivery time of the paper check may vary depending on the time of year and seasonal mail volume. Payments are not issued on weekends or holidays. If the payment date falls on a weekend or holiday it will be automatically changed to the next avilable business day.

Answer: Zelle payments for sellers are issued 10 days after the date of the Sales Order approval. Sales Orders with gift cards that are mailed to Card Surge will not be approved until Card Surge receives the actual gift cards in the mail. You will receive an email notifying you of your payment date, this is the actual date that your Zelle payment will be issued on. Payments are not issued on weekends or holidays. If the payment date falls on a weekend or holiday it will be automatically changed to the next avilable business day.

 

Question: Where will Paypal and Zelle payments be sent to?

 Answer: Paypal and Zelle payments can only be sent to the email address associated with your Card Surge Account. We cannot send payments to alternative email addresses. If you need to change your email address please contact Member Support before your payment has been issued. You can also change your email address in your Card Surge Account yourself. Once your payment has been issued to a specific email address, it cannot be changed.

 

Question: My payment was sent using a different method than the one I requested, why did this happen? 

Answer: Occasionally, some third party payment providers prevent us from sending payments to the email address associated with your Card Surge Account. This can occur for a variety of different reasons and it is beyond our control. If we are not able to issue your payment using the method you requested, we will notify you by email that your payment has been issued using an alternative payment method. Typically these alternate payments will be issued using a paper check. The name and address provided in your Card Surge Account will be utitlized for the check payment. Please allow 5 to 7 days to receive your check in the mail.

 

Question: I only received a payment for $100.00 but I should have received more, why did this happen?

Answer: Due to restrictions placed by outside payment providers, all electronic payments using Paypal or Zelle are currently limited to $100.00 USD per day.

If the payment for your Sales Order is more than $100.00, it will be divided into multiple payments over consecutive business days until the total payment amount has been satisfied in full (please see the examples below). Be aware that this will affect the amount of time it takes to receive the full payment for the Sales Order. This only applies to electronic payment methods such as Paypal and Zelle and does not apply to paper check payments.

Example 1: If a Member submits a Sales Order with a $400.00 payout and the initial payment date is on a Monday, a payment of $100.00 will be issued to the seller on the initial payment date of Monday, $100.00 on Tuesday, $100.00 on Wednesday, and the final $100.00 payment will be issued on Thursday totaling the full payment amount of $400.00 for that Sales Order.

Example 2: A Member submits a Sales Order with a $160.00 payout and the initial payment date is on a Friday, a payment of $100.00 will be issued to the seller on the initial payment date on Friday, and the final payment of $60.00 will be issued the following Monday.

 

Question: What can I do if I don't receive my payment at all? 

Answer: If you don't receive your payment within 20 days from the date of the sale please email [email protected] or call Member Support at (888) 427-8031.

 

Question: What can I do if I lost the check I received from Card Surge?

Answer: If you lost a check payment that you received from Card Surge please immediately emai us at [email protected] or call Member Support at (888) 427-8031 for assistance.


  

Shipping

Question: How do I send my plastic gift cards to Card Surge?

Answer: Once we have verfied the balance on your gift card we will email you with a free prepaid shipping label that you can use to mail your gift card to Card Surge. Please make sure to check your junk or spam folder in case the email accidentally gets sent there. It is best to mail the gift card within 3 business days of the Sales Order approval email.

All gift cards should be mailed to: Card Surge LLC, PO Box 144, Sauk Centre, MN 56378

Answer: Some gift cards may be delivered to Card Surge electronically so there is no need to mail the plastic gift card to us. Please mark the gift card as used and discard it after you have received the payment. 

 

Question: Is there any mailing insurance included with your free shipping label?

Answer: No, there is no mailing insurance included with our free prepaid shipping label. This free prepaid shipping label that is provided as a courtesy to our Members and does not gurantee that we will receive your gift card. We recommend purchasing additional insurance and tracking from the post office especially when mailing high value gift cards.

 

Question: Do I have to use the free shipping label to send my gift cards to Card Surge?

Answer: No, you may use any shipping service that you prefer at your own expense to send your gift cards.

Answer: While you are not required to use our free shipping label please do not forget to include your name and Sales Order number with your gift cards so that we can easily identify your order when we receive it in the mail.

 

Question: I couldn't print my free shipping label during the checkout process, what can I do?

Answer: After the sales checkout process is complete you should receive your free shipping label with your Sales Order approval email. This email should arrive within 24-48 hours. You can print the free shipping label by downloading the PDF file included in this email. Please make sure to check your junk or spam folder in case it was accidentally sent there.

  

Question: I couldn't print my free shipping label or I didn't receive an email with it, what can I do?

Answer: Check your junk or spam folder in your email in case the message was accidentally sent there. You can recover the email message and print the free shipping label.

Answer: Contact us by emailing [email protected] or call Member Support at (888) 427-8031.

Question: Can I sell more than one gift card at a time to Card Surge?

Answer: Yes, we can accept more than one gift card per Sales Order, currently a maximum of $1000.00 per indvidual Sales Order. If you would like to sell more than $1000.00 you will need to submit multiple Sales Orders.

 

Question: How do I know if Card Surge received my gift card in the mail?

Answer: You will receive an email from us when we receive your gift card in the mail.

  

Question: How does Card Surge know that the gift card I sent is my gift card and not someone else's?

Answer: We will track your order by your name and address on the provided shipping label.

Answer: If you don't have a printer or choose not to use our free shipping label please make sure to include your name and Sales Order number on a sheet of paper when mailing your gift cards to Card Surge.

Answer: Failure to include any identifying information card to Card Surge may result in delayed processing of your payment, your gift card becoming lost, or being marked as abandoned.

Answer: We make every reasonable effort to locate the seller of any gift card we receive in the mail that does not have identifying information included with it.

Answer: We do not recommend mailing your gift card to Card Surge without any identifying information.

 

Question: What if my gift card becomes lost or stolen in the mail?

Answer: Card Surge is not responsible for gift cards that become lost in the mail or are stolen during mailing.

Answer: Card Surge strongly recommends purchasing additional insurance and tracking service especially when mailing high value gift cards. Insurance may be purchased at your local Post Office.

Answer: While it is possible for mail to become lost or stolen it is very unlikely. Even though it is unlikely there is always a chance that any gift cards you place in the mail may become lost or stolen. It is best to purchase insurance if you are concerned about this possibility.


  

Don't see your question listed here?

 

If you are still in need of assistance our Member Support is standing by to help. Please feel free to email us at [email protected] or you can call Member Support at (888) 427-8031.