Privacy Policy

This Privacy Policy was last updated on August 4th, 2017.

 

This Privacy Policy applies to the website located at www.cardsurge.com and any other websites owned and operated by Card Surge LLC that direct the viewer or user to this statement.

In this statement, the terms “Card Surge," "We," and "Us" refers to Card Surge LLC’s company and its respective subsidiaries and affiliated companies. Websites that are owned and operated by Card Surge LLC may contain links to other websites that are owned and operated by other companies. This statement does not apply to websites and services that are owned and operated by third parties.

We are committed to protecting any confidential information that you choose to give us. Card Surge LLC (“We” or “Us,”) has created the following Privacy and Security Policy (“Privacy Policy”) to inform you of the following:

  1. what information we collect,
  2. when we collect it,
  3. how and why we collect it,
  4. how we use it,
  5. how we protect and secure it,
  6. how we share it; and
  7. What choices you have regarding our collection and use of this information.

This Privacy Policy applies to the following site: http://www.cardsurge.com (collectively and individually, the “Site” or “Website”). Entering and using this Site means that you (“User” or “Member”) have accepted and agree to the terms contained in this policy. If you do not agree with these terms set forth in this policy, please do not enter or access the Site or use the Services.

  

1. INFORMATION COLLECTION AND USE

We are likely to collect several kinds of personally identifiable information from Users in different ways. Types of information collected include but are not limited to, when Users visit our site, fill out a form, utilize services, features, or resources available on our Site. Members may be asked to fill out their name, email address, and location. Also, Users may visit our Site anonymously and refuse to supply personally identifiable information, except that it may prevent them from engaging in certain Site related activities. Card Surge LLC may collect and utilize Users personal information for the following purposes:

  1. To improve our Site
  2. To improve Users experience
  3. To communicate with Users (via e-mail, post or otherwise) and provide them with promotional materials and additional information regarding our services and surveys
  4. To process memberships and to answer questions about the status of memberships;
  5. To maintain contact with Members and provide them with ongoing personalized service;
  6. To help us create content that is most relevant to each User
  7. To monitor service usage
  8. To recognize our affiliate referrals
  9. Other business reasons as deemed necessary by Card Surge LLC

We may use any reviews provided by Users to improve our services, conduct marketing and performance research, to assist us in measuring our customer service, benchmarking our performance, and to help us improve our experiences.

  

2. REFERRALS

When a User decides to share Card Surge LLC’s services with friends, we will gather the friends name and email address if provided. Friends will be given the choice to remove their name from our service or email list.

  

3. CARD SURGE LLC’S USE OF REMARKETING WITH GOOGLE ANALYTICS

Card Surge LLC utilizes an element of Google Analytics called 'Remarketing Lists' to put a cookie (the "Double-Click" Cookie) on any PC when a User arrives on a predefined page on our site. This cookie captures anonymous data about page visits. Google Analytics information, alongside the Double-Click Cookie, permit us to serve advertisements in relation to earlier visits to our site.

Advertisements are served and showed through the Google Display Network and targeted partner websites applicable to the gift card industry. Card Surge LLC utilizes a mix of first-party cookies from Google Analytics alongside third party cookies from double-click to tag personal computers when a User visits pages on the site keeping in mind the end goal is to tailor a relevant message while visiting other collaborated sites in the Google Display Network within the specified cookie duration.

Personal Data:  This data identifies a User or can be used to identify or contact a User and may include names, addresses, email addresses, fax numbers, telephone numbers, and billing information.

Non-Personal and Identifiable Information: Like most websites, we gather statistical and other analytical information collected on an aggregate basis of all visitors to our website. This Non-Personal Data comprises information that cannot be used to identify or contact a User, such as demographic, the browser’s name, the type of computer and technical information about Members, means of connection to our Site, such as the operating system, user Internet Service Providers “IP addresses” where they have been clipped or anonym zed, browser types and other anonymous statistical data involving the use of our Website.

Registration: Upon registering with cardsurge.com, information such as full name, email address, birth date, gender, or ZIP code may be requested. Certain products and services may ask for additional information, such as address, phone number, and Social Security number, details about financial products used, or driver’s license number. We may also collect Personal Information or other information directly from a User through various other forms and places throughout the Services, including “Contact Us” forms, or when a User otherwise interacts with us to provide or enhance our services. A User is not anonymous to us when registering with Card Surge LLC and signing in to our services.

Updating Your Personal Information & Communication Preferences: A User can at any time correct or update the personal information that is provided and that we maintain by logging into cardsurge.com and going to the “Settings” page, a User can also change communication preferences on this page.

Transactions: Card Surge LLC collects information about all transactions with our company and some of our partners. This includes billing and payment information and information about use of our products and service offerings. This information will only be shared with third parties who perform tasks required to complete purchase transactions or sale transactions (such as fulfilling orders and processing credit card payments or other payments). When you submit credit card numbers, We encrypt that information using industry standard technology.

Special Offers and Updates: We use information we collect in providing the Services, including Personal Information, to match Users with offers. Generally, we will display these offers when a User accesses our web or mobile services, but we will occasionally send information on products, services, special deals, or promotions, by email or other electronic messaging. Out of respect for privacy, we present the option not to receive these types of email or electronic messaging communications within an account or by following the unsubscribe link included in each email.

Site Access & Activity: Card Surge LLC automatically collects and records certain information from the computer, mobile phone, or other device used to access the Site, including cardsurge.com cookie information, device type, IP address, browser type, browser language, the web pages requested, location information, and the date and time of requests. Our third-party service providers may also collect such information. We receive data about all Users who interact with the Site, such as when searching for a topic, product, or page, or click on an ad.

Public Content:  We may collect information and store it, and further distribute it to a wider audience through third party sites and services. Please also keep in mind that whenever a User voluntarily makes other personal information (e.g. home address) available online for viewing by third parties by posting it on the Site, that information is public and can be seen, collected and used by others besides us. We cannot be responsible for any unauthorized third-party use of such information.

Location: We may collect and store information about a User’s physical location if enabled through a computer or mobile device to send location information. A User may be able to change the settings on the computer or mobile device to prevent it from providing us with such information. We may also use information like an IP address or other device identifiers for approximate location information, like city or state.

Contacts: When inviting friends to join the Site by providing their contact information or allowing us to use an address book from a computer, mobile device, or other sites, we may use and store friend’s contact information to process any requests.

Messages: If any User exchanges messages with others through the Site, we may store these messages to deliver them and allow a User to manage them. If information is sent from the Site to a phone via SMS text message, we may log a phone number, phone carrier, and the date and time that the message was processed. Carriers may charge recipients for texts that they receive. When sending email or other communications to Card Surge LLC, we may retain those communications to process inquiries, respond to requests and improve our services. Please note that messages sent or received using the Site are only private to the extent that the User and the sender/recipient keep them private.

 

4. ADVERTISEMENTS

Card Surge LLC displays targeted advertisements, which are based upon personal information. Although Card Surge LLC does not provide any personal information to advertisers when our visitors or clients view or interact with a targeted ad, by viewing or interacting with an ad, a User is tacitly agreeing that the advertiser might possibly assume that the User meets the targeting criteria used for ad-display purposes.

We may allow others to "Sponsor" some account activities, such as reviews, recommendations, status updates, and posts regarding “deals,” to increase the likelihood that others see them. For example, if a User applies for a new credit card, the respective credit card company may want to make sure that people who follow that User see it so they can apply for it too. If content is sponsored, it will appear accompanied by the word "Sponsored” or something similar. Only people that could originally see the information can see the sponsored post, and no personal information about a User (or friends) is shared with the sponsor.

We may work with third-party advertising networks, marketing partners, publishers and other entities ("Advertising Service Providers") to perform analytics and advertise our products and services on websites not affiliated with us. Relating to these advertising services, we or our Advertising Service Providers, like Google Analytics, may use cookies, web beacons, and similar technologies to collect behavioral information about how our site is used or other websites to perform tracking and marketing analytics or serve advertisements that are more likely to be of interest to the User ("Interest-Based Advertisements"). Our Advertising Service Providers may permit a User to opt-out of all or some Interest-Based Advertisements on designated websites. For example, many of our Advertising Service Providers participate in the Network Advertising Initiative opt-out program or Digital Advertising Alliance opt-out program.

In addition to services from other Advertising Service Providers, we utilize the following Google Analytics Advertising Features as part of our marketing analytics and advertising: Remarketing with Google Analytics, Google Display Network Impression Reporting, Double Click Platform Integrations, Google Analytics Demographics and Interest Reporting and may from time to time use other services provided by Google Analytics. Google provides Users an opportunity to opt-out of the Google Analytics Features through Google’s Ads Settings and their web browser opt-out plug-in.

  

5. DATA RETENTION

The information we obtain from or about a User may be processed and stored in the United States of America. We may keep it if is permitted or required under the law. If a User terminates an account, we may retain all data for a period of five years (or longer if required by law) in our active systems to ensure our ability to satisfy the authorized uses under this Privacy Policy. For example, we may use retained data to prevent, investigate, or identify possible wrongdoing relating to the Site and Services or to comply with legal obligations. Please note that information may exist in backup storage even after it has been removed from our active databases. Once an account is terminated, we will disable the account, which will be inactive and not accessible to anyone other than Card Surge LLC authorized personnel.

  

6. COOKIES

Most internet browsers have the in-built facility for storing small text files - "Cookies" - that hold information which allow a website to recognize any specific account. We use cookies to improve Member’s experience, by saving Users preferences and login information, and to provide personalized functionality. We may use Cookies to collect, store, and sometimes track information for statistical purposes to improve the products and services we provide and to manage our telecommunications networks. Members may choose to set their web browser to refuse Cookies, or to alert the User when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

  

7. WEB BEACONS

A web beacon is a programming code that can be used to display an image on a web page, but can also be used to transfer unique User identification to a database and associated with previously acquired information about an individual in a database. This allows Card Surge LLC to track certain websites the User visits. Web beacons are used to track online behavioral habits for marketing purposes to determine products or services a User may be interested in. In addition to using web beacons on web pages, Card Surge LLC also uses web beacons in email messages sent to individuals listed in cardsurge.com databases.

  

8. DISCLOSURE AND EXTERNAL USE OF YOUR PERSONAL INFORMATION

Except as described in this Privacy Policy, personal information provided to us will not be shared with or used by third parties without permission.

  1. Service Providers: We contract with other companies to provide services on our behalf, such as shipping orders, fulfilling certain orders, processing payments, hosting our Site and product review pages, sending out information or promotional offers, providing customer service and analyzing data from our Site. We provide these companies with only those elements of personal information that they need to deliver those services.
  2. Aggregate Data: We may share aggregated, non-personal data with service providers, advertisers or other existing or potential business partners to enable our Users to receive targeted information (such as product recommendations) and/or discounts to optimize third-party offers of products and/or services.
  3. Compliance with Law and Policies; Protection of Rights: We may disclose personal information and aggregated User information as necessary to respond to subpoenas, court orders, and requests from law enforcement officials or government investigations; to comply with applicable law; to protect our legal rights; to enforce our Terms of Use or other policies or agreements; and to protect ourselves or others (for example, to reduce the risk of fraud or the use of our Site for illegal reasons).
  4. Partner Programs: From time to time, we may partner with companies that, in conjunction with trusted store or similar programs, subscription services, rewards programs or other membership programs, require that we disclose purchasing or other personal information about their members who visit our Site (for example, to obtain purchase protection or to earn points or discounts for purchases made on our Site through links from the partner site). We will disclose personal information to the partner companies, including consent implied by agreement to the applicable membership or participation rules. We will disclose only the personal information required to make these programs work and support membership in them.
  5. Acquisitions or Divestitures: We may decide to sell, buy or merge our own or other businesses. Such a transaction may involve the disclosure of personal and other information to prospective or actual purchasers, or receiving it from sellers. It is our practice to seek appropriate protection for information in these types of transactions. If we or all our assets are acquired in such a transaction, customer information would be one of the transferred assets.

 

9. DATA SECURITY

The security of personal information is extremely important to us. We use technical security measures to prevent the loss, misuse, alternation or unauthorized disclosure of information under our control. We use security measures including and not limited to: physical, electronic and managerial procedures to safeguard and secure the information we collect online.

All sensitive information is collected on a secure server, when we ask customers or Users to provide financial information (such as a credit card number) that data is protected using Secure Sockets Layer ("SSL") technology. We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it.  However, since no security system is impenetrable and "perfect security" does not exist on the Internet, we cannot fully guarantee that information supplied will not be intercepted while being transmitted to us over the Internet. Therefore, we cannot guarantee its absolute security.

When creating an account all online account information shall be protected by your password. We recommend not disclosing your password to any other person and changing the password once every 30 days. All Users are responsible for maintaining the confidentiality of passwords and account, and are fully responsible for all activities that occur under that password or account.

 

10. THIRD PARTY WEBSITES

We may provide Non-Personal Data to third parties and websites, where such information is combined with similar information of other Users of our website. Although, the Site may contain links to many other sites as part of our effort to provide a service to our Members, We do not control the content or links that appear on these sites and will not be responsible for the practices employed by websites linked to or from our Site. The third parties to whom we may provide this information may include commercial partners, sponsors, licensees, researchers, and other similar parties.

NOTE: These sites and services may have their own privacy policies and customer service policies.  Therefore, we encourage our Users to be aware that when they leave our Site to familiarize themselves with the privacy statements of every website that collects personal information.

  

11. CHILDREN'S PRIVACY

We do not seek or knowingly collect any personal information about children under 13 years of age. If we become aware that we have unknowingly collected personal information from a child under the age of 13, we will make commercially reasonable efforts to delete such information from our database. If any User is under the age of 13, please do not submit any personal information through our Site, and rely on a parent or guardian to help use our Site if deemed appropriate by the parent or guardian.

  

12. SUBSCRIPTIONS AND NEWSLETTERS

A User can choose to receive emails from us or access our content through a mobile application or by signing up on Our Website. To help ensure that we are providing materials of interest to Users, we may include software code in our emails to monitor whether an email is opened, whether any individual has clicked on the images and/or links in the email, the date and time the message was opened, and whether that computer can receive HTML-based email, all of which is standard practice for most sites.

A User may unsubscribe at any time from our email programs by clicking on the unsubscribe link at the bottom of any email message. We reserve the right to send service announcements or similar administrative messages (for example, if we need to suspend our Site for maintenance), without offering the opportunity to opt out of receiving them. A User may also access and edit personal information, including email address and whether the User has selected to receive promotional emails, in the “Account Settings" page of our Site.

  

13. PRIVACY POLICY AMENDMENTS AND UPDATES

We reserve the right to revise, amend, or modify this Privacy Policy from time to time in any manner. However, no prior notification may be sent. The revised policy date will be updated on this page. Therefore, we encourage Users to continually visit this page for any changes or amendments. We also, encourage Users to periodically review this page for the latest information and updates on our Privacy Policies.

  

14. ACCEPTANCE OF POLICY

By using this Site, a User signifies full acceptance of this policy. If any User does not agree to this policy, please do not use our Site or Services. Continued use of the Site and Services following the posting of changes to this policy will be deemed as full acceptance of those changes.

  

15. CONTACTING US

We encourage individuals covered by this Privacy Policy to raise any concerns or questions about processing of personal information by contacting Card Surge Member Services by email at support@cardsurge.com. We appreciate all concerns and will seek to resolve them.

  

16. CHOICE OF LAW AND VENUE

This privacy policy is to be governed for all purposes by, and construed in accordance with the law of Minnesota, and venue is to lie exclusively within the courts located in Minnesota.

  

List of cookies we collect

The table below lists the cookies we collect and what information they store.

COOKIE NAME

COOKIE DESCRIPTION

CART

The association with your shopping cart.

CATEGORY_INFO

Stores the category info on the page, that allows to display pages more quickly.

COMPARE

The items that you have in the Compare Products list.

CURRENCY

Your preferred currency

CUSTOMER

An encrypted version of your customer id with the store.

CUSTOMER_AUTH

An indicator if you are currently logged into the store.

CUSTOMER_INFO

An encrypted version of the customer group you belong to.

CUSTOMER_SEGMENT_IDS

Stores the Customer Segment ID

EXTERNAL_NO_CACHE

A flag, which indicates whether caching is disabled or not.

FRONTEND

You session ID on the server.

GUEST-VIEW

Allows guests to edit their orders.

LAST_CATEGORY

The last category you visited.

LAST_PRODUCT

The most recent product you have viewed.

NEWMESSAGE

Indicates whether a new message has been received.

NO_CACHE

Indicates whether it can use cache.

PERSISTENT_SHOPPING_CART

A link to information about your cart and viewing history if you have asked the site.

POLL

The ID of any polls you have recently voted in.

POLLN

Information on what polls you have voted on.

RECENTLYCOMPARED

The items that you have recently compared.

STF

Information on products you have emailed to friends.

STORE

The store view or language you have selected.

USER_ALLOWED_SAVE_COOKIE

Indicates whether a customer allowed to use cookies.

VIEWED_PRODUCT_IDS

The products that you have recently viewed.

WISHLIST

An encrypted list of products added to your Wishlist.

WISHLIST_CNT

The number of items in your Wishlist.

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