Buyer Protection

We want you to be comfortable with any purchase you make on our site so we created Buyer Protection.


This is a free program that protects our Members from unexpected issues with gift cards that are purchased from our website for a period of time after the original purchase date.


All Gift Cards purchased on our website come with 1 Year of Buyer Protection.


If you experience any of the issues that are listed here, you may be eligible for a full or partial refund.


1. The gift card or eGift card doesn't have the correct balance as outlined in the original listing.

2. The gift card or eGift card is not received within thirty days (30 days) from the date of the purchase.

3. The balance changes unexpectedly preventing the Member from being able to utilize the full balance.

4. The gift card or eGift card is invalid or expired.

5. The gift card that is received is physically damaged beyond use.

6. The Member receives a gift card or eGift card that is from the wrong merchant because of an order processing error.

7. The gift card or eGift Card received by the Member is significantly different than described in the listing.


The following situations are NOT COVERED by Buyer Protection.


1. Buyer's remorse or accidentally ordering a gift card or eGift Card for the wrong Merchant.

2. Accidentally ordering a gift card or eGift card in an amount or balance other than intended.

3. Difficulty in redeeming a gift card or eGift card because of failure to follow the Merchant’s gift card redemption rules or policies.

4. Failure to submit a Buyer Protection Claim within the specified amount of time from the date of purchase.

5. Failure to submit any additional documentation or evidence requested.

6. Failure to mail the plastic gift card back to Card Surge if required.

7. Inability to redeem a gift card or eGift card because a Merchant is refusing to accept gift cards for any reason.

8. Gift cards that are resold on any other platform or are purchased with the intent to resell to another person or entity.

 9. Inability to redeem a gift card or eGift card due to a Merchant filing for bankruptcy or no longer in business.

10. Using the wrong payment method when purchasing a gift card or eGift card on our site.


eGift cards include Buyer Protection but because of the nature of instant delivery, Buyer Protection only applies in the event that the balance of the eGift card is different than what was specified in the original listing.


To be eligible to receive a full or partial refund a Member who experiences any of the above eligible unexpected issues with a gift card or eGift card must fill out and submit the Buyer Protection Claim Form within the amount of time specified in the original listing. The Member must submit any additional documentation requested by Card Surge for verification before any full or partial refund will be processed. The Member may also be required to ship the plastic gift card back to Card Surge using a free return shipping label. No refund will be processed until all of Card Surge’s return and specified refund requirements have been met.


Because not every circumstance that may arise can be planned for, Card Surge reserves the right at its sole discretion to extend or limit this program depending on individual circumstances.


Please see our full Terms of Use for further information regarding this program.

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